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Top Human Resources Trends That Are Driving Efficiency in 2020

Mar 05, 2020 Nancy Pratt Top Human Resources Trends That Are Driving Efficiency in 2020

We live in a constantly evolving era of innovation and change, and this is no different when it comes to the Human Resources. However, to…

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Reaching Millennials Through Servant Leadership

Mar 04, 2020 Matt Rocco Reaching Millennials Through Servant Leadership

Though the servant leadership style came into existence several decades ago, the values this approach embraces are still applicable today. In fact, the majority of…

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5 Ways Servant Leadership Improves Employee Engagement

Feb 25, 2020 Veronica Chimney 5 Ways Servant Leadership Improves Employee Engagement

Perhaps visions of a powerful person making the rules, enforcing company policies, and always having the final say come to mind when picturing a manager….

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What are the Guiding Principles for Outsourcing Your Customer Service?

Feb 22, 2020 Ashwini Kumar What are the Guiding Principles for Outsourcing Your Customer Service?

Excellent customer service is an integral part of every business. Whether your company deals in retail or offers specific services, consumers look for a convenient…

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Project Management: Backbone of Call Center

Feb 19, 2020 Jim Iyoob Project Management: Backbone of Call Center

Project management is the backbone of businesses. Managers are responsible for more than just managing people. To add to the need for managing regular business…

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IT Security Breach: How Can You Fight Back Against It?

Feb 11, 2020 Ronnie Mize IT Security Breach: How Can You Fight Back Against It?

As cybercriminals find new ways to infiltrate an organization’s private data stores, we are seeing an increasing number of breaches being reported in the news….

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4 Proven Strategies to Transform Your Organization’s Workforce Management

Feb 07, 2020 Amit Kachhawa 4 Proven Strategies to Transform Your Organization’s Workforce Management

To improve the workforce is a constant goal of almost all businesses. If we evaluate the present and peer into the past and expected future…

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Servant Leadership: An Ideal Approach to Enhance Job Satisfaction in Employees

Feb 05, 2020 Matt Rocco Servant Leadership: An Ideal Approach to Enhance Job Satisfaction in Employees

Satisfied employees work harder and better. This adage has been repeated over and over again in business psychology courses across the US. Yet, many companies…

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What are the Important Operations Management Trends to Follow?

Jan 31, 2020 Shawndra Tobias What are the Important Operations Management Trends to Follow?

Call center operations are vital to the success of any business enterprise. Representatives in these pivotal positions are often the first line of contact with…

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How Can You Benefit Your Call Center Operations with Social Media?

Jan 27, 2020 Patrick Reynolds How Can You Benefit Your Call Center Operations with Social Media?

Managing call center operations can be a challenging role in today’s highly social and digital environment. Comments, downvotes, unlikes, and there are many other trends…

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