Go Beyond Net Promoter Score To Measure The Customer Experience Effectively
Aug 27, 2020 Jim Iyoob
Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers are to recommend a brand, product or service. Most…
Learn More...8 Easy Tips To Boost Your Immunity During Pandemic
Aug 18, 2020 Ronnie Mize
While the World is facing paramount difficulties because of COVID19, living a healthy lifestyle is extremely vital. There is no playbook for this unprecedented moment…
Learn More...How to Rebuild Trust in the Workplace?
Aug 14, 2020 Kaylene Eckels
“Trust is the glue of life. It’s an essential ingredient in effective communication. It’s the foundational principle that holds all relationships.”- Stephen Covey When I…
Learn More...Four Tips For Leading A Healthy Lifestyle During COVID
Aug 07, 2020 Matt Rocco
Creating a healthy lifestyle is a multi-faceted aspect that involves a deep connection to one’s body, mind, and spirit, as well as to the community…
Learn More...How does Social Media Boost Customer Experience?
Aug 07, 2020 Amit Kachhawa
Those of us who are in leadership understand how important the customer experience is and the potential ripple effect that can take place due to…
Learn More...Why is Effective Communication Crucial to Become a Servant Leader?
Aug 05, 2020 Matt Rocco
Servant leadership can be defined as a leadership philosophy that focuses on service as the primary objective of a leader. This is contrary to traditional…
Learn More...4 Golden Contact Center Quality Monitoring Trends of All Time
Jul 31, 2020 Shawndra Tobias
When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…
Learn More...Why is Leadership Training Important at the Organizational Level?
Jul 28, 2020 Patrick Reynolds
What makes a great leader? Although there is no one single answer to this question, there are some crucial qualities that ideal leaders should have…
Learn More...I Have Got Problems
Jul 17, 2020 Melissa Wood
It is an undesired still an undeniable fact that there many problems that we all continuously face within our work and life. Sometimes, it seems…
Learn More...Fighting Against the Covid-19 Outbreak Empathetically
Jul 15, 2020 Matt Rocco
“Nothing lasts forever … pain and troubles included.” — Paulo Coelho, author and lyricist Can you believe that 2020 is almost 50% passed? I imagine…
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