Blog

How Servant Leadership Supports Diversity in the Workplace

May 30, 2018 Kaylene Eckels How Servant Leadership Supports Diversity in the Workplace

Simply hearing the word diversity today can cause angst. Some individuals relate this word to differences that can create conflict, uncertainty and even negativity. Across…

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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 1)

May 29, 2018 Jim Iyoob 4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 1)

Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a customer who has…

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Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

May 22, 2018 Jim Iyoob Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…

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Why Live Chat is Imperative and Here to Stay!

May 18, 2018 Patrick Reynolds Why Live Chat is Imperative and Here to Stay!

The digital age has brought today’s customers into an era of immediacy. Have a question? Simply ask a question to the AI device in your…

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Can Hybrid Intelligence help Artificial Intelligence and Human Intelligence Coexist?

May 15, 2018 Jim Iyoob Can Hybrid Intelligence help Artificial Intelligence and Human Intelligence Coexist?

The days of mentioning artificial intelligence only in the realms of science fiction are long gone. Today, AI is all around us, though many do…

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Artificial Intelligence: A Product of Human intelligence

May 11, 2018 Shawndra Tobias Artificial Intelligence: A Product of Human intelligence

Before current contact center technology was widely available, there were very few effective ways for contact center management to increase metrics such as call times,…

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Artificial Intelligence Benefits in Call Centers Worldwide

May 10, 2018 Jim Iyoob Artificial Intelligence Benefits in Call Centers Worldwide

Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving…

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3 Principles of Quality Monitoring

Apr 25, 2018 Jim Iyoob 3 Principles of Quality Monitoring

In the competitive marketplace today, your business is exactly what your customers say it is. The internet, and social media in particular, give voice to…

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Every Person Matters, Every Heart Matters…YOUR Heart Matters!

Apr 13, 2018 Kaylene Eckels Every Person Matters, Every Heart Matters…YOUR Heart Matters!

Growing up the daughter of a farmer/rancher, I’ve always been familiar with the term head count, as it signified the size of my father’s herd.  He…

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VISION: What is it? Why does it matter?

Apr 11, 2018 Matt Rocco VISION: What is it? Why does it matter?

#6 in the Character Commitment Series VISION: WHAT IS IT?  Besides the obvious as it pertains to our ability to see with our eyes; what…

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