Actions and Attitude – Its Time To Align
Jan 17, 2019 Melissa Wood
It is often perceived that leaders gain influence with their team members solely based on how a message is communicated. As leaders, we’re taught the…
Learn More...Selecting the Right Quality Monitoring Solution Can Vastly Improve Customer Satisfaction Rates
Jan 10, 2019 Jim Iyoob
If you’re in need of a solid strategy to boost your customer satisfaction rates, one of the best ways to do so is with a…
Learn More...Unwrapping the Gift of Employee Appreciation
Dec 27, 2018 Nancy Pratt
How many times do we hear grumblings like ‘my boss doesn’t appreciate what I do,’ or other complaints voicing the need for more recognition and…
Learn More...Retention Strategies That Work
Dec 18, 2018 Matthew Cole
Have you heard the phrase, “People don’t leave their company they leave their manager”? This is not a new concept, and it is still worth…
Learn More...How to Be Authentic if You Are to Lead a Team Honestly
Dec 14, 2018 Kaylene Eckels
“Do as I say, not as I do.” Know any leaders like this? Probably. You may even be one yourself without realizing it. For instance,…
Learn More...How does Contact Center Quality Assurance Improve With Speech Analytics?
Dec 05, 2018 Shawndra Tobias
At the point when customers achieve your contact focus, they need a situation that addresses their issues, settle their worries, and builds up the trust…
Learn More...How to Reassure Modernization and Flexibility in Your Organization
Nov 23, 2018 David Carrizales
Leadership skills are not innate in most people. Fortunately, practically anyone can learn how to develop the traits and techniques that make an exceptional leader….
Learn More...6 characteristics that every Successful Team Imbibe
Nov 16, 2018 Gurudatt Medtia
When opportunity knocks on your door, always be willing to take a chance. Beginning something new, trying something different is never easy. However, the logic…
Learn More...The Anatomy of Security Phishing
Nov 10, 2018 Ronnie Mize
Although we continue to take measures to secure our systems and facilities, malicious actors will always attempt to identify a weak link to any organization….
Learn More...12 Etech Character Commitments – An In-Depth Look 6-12
Nov 07, 2018 Matt Rocco
No matter what technological advances may bring, a company’s employees remain the essential component of its success. At Etech, the following character commitments promote an…
Learn More...