How to Provide Customer Service With Servanthood
Aug 29, 2018 Matt Rocco
Regardless of how many employees your call center has, customer service should always be on everyone’s mind at all times. Treating customers in a cordial…
Learn More...Ways to Successfully Transform Your Workplace
Aug 27, 2018 Kaylene Eckels
Creating a customer centric workplace is no easy task, but it is necessary if you want your employees to deliver the best customer experience possible….
Learn More...Security Brief – Protect Your Medical Information and Identity
Aug 14, 2018 Ronnie Mize
Your personal health insurance information, including your Social Security number, address, and email address, is valuable and vulnerable. When it gets into the wrong hands it…
Learn More...Chatbots are useful, not powerful!
Aug 09, 2018 Jim Iyoob
Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence. This is not a new thing, as new ideas…
Learn More...Build Your Team by Building Connections
Jul 30, 2018 Kaylene Eckels
Walk into any contact center and you will hear it. That energetic hum from the floor created by scores of agents fielding questions from customers,…
Learn More...4 Best Practices to Becoming a Customer Centric Company
Jul 25, 2018 Gurudatt Medtia
Would you say your company is customer-centric? If the answer is no, you may be missing out on prime opportunities to build relationships with new…
Learn More...How To Work With Your Leaders
Jul 20, 2018 Ashwini Kumar
Leadership can be a tricky concept in the workplace. One employee may have the impressive title, but a lower-level employee may seem like he or…
Learn More...Robocalls – Why I Stopped Answering my Cell Phone
Jul 16, 2018 Ronnie Mize
Depending on your viewpoint as a consumer or from your professional life, you may have felt either relief or apprehension in June of 2003 when…
Learn More...Moving from “Big Data” to “Big Mind” To Create Human Customer Experience
Jul 11, 2018 Shawndra Tobias
As counterintuitive as it many sound, Artificial Intelligence (AI) can be used to improve the human centric customer service experience. Today, customers have come to…
Learn More...Can a Servant Leader be an Exceptional Leader?
Jul 02, 2018 Matt Rocco
A successful leader is often defined as a person who meets goals and accomplishes assigned tasks. However, there is much more involved in exceptional leadership….
Learn More...