Moving from “Big Data” to “Big Mind” To Create Human Customer Experience
Jul 11, 2018 Shawndra Tobias
As counterintuitive as it many sound, Artificial Intelligence (AI) can be used to improve the human centric customer service experience. Today, customers have come to…
Learn More...Can a Servant Leader be an Exceptional Leader?
Jul 02, 2018 Matt Rocco
A successful leader is often defined as a person who meets goals and accomplishes assigned tasks. However, there is much more involved in exceptional leadership….
Learn More...The best of both the world’s is required, but it is PEOPLE who add more value
Jun 29, 2018 Jim Iyoob
“Integrating HI + AI into daily contact center business operations has the potential to reshape the workplace and provide beyond belief opportunities for growth.” It…
Learn More...How To Measure the Effectiveness, Impact and Efficiency of Your Human Resources Strategies
Jun 28, 2018 Veronica Chimney
A company can invest money in technology, real estate, and other expenses, but the people within an organization are still the most important asset. Your…
Learn More...Protecting Your Privacy
Jun 13, 2018 Ronnie Mize
Data breaches are all too common now-a-days. Personal privacy on the web might be less secured; however, malicious software apps, viruses as well as phishing…
Learn More...4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)
Jun 05, 2018 Jim Iyoob
Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on…
Learn More...Phishing Scam: Stop and Avoid Scams
Jun 01, 2018 Ronnie Mize
The threat of cybercrime has created a significant increase in the number of measures companies are taking to improve their security posture. Organizations are spending…
Learn More...How Servant Leadership Supports Diversity in the Workplace
May 30, 2018 Kaylene Eckels
Simply hearing the word diversity today can cause angst. Some individuals relate this word to differences that can create conflict, uncertainty and even negativity. Across…
Learn More...4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 1)
May 29, 2018 Jim Iyoob
Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a customer who has…
Learn More...Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience
May 22, 2018 Jim Iyoob
Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…
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