Fighting Against the Covid-19 Outbreak Empathetically
Jul 15, 2020 Matt Rocco
“Nothing lasts forever … pain and troubles included.” — Paulo Coelho, author and lyricist Can you believe that 2020 is almost 50% passed? I imagine…
Learn More...How Can a People-Centric Organization Reach New Heights?
Jul 03, 2020 David Carrizales
Richard Branson said, “If you take care of your employees, they will take care of your clients.” It used to be that the only type…
Learn More...Servant Leadership: The Ultimate Way to Connect Effectively with Your People
Jul 01, 2020 Matt Rocco
As leaders, we find honor and inspiration in what we do. However, that might not always be the case with all of our valued team…
Learn More...Effective Use of Contact Center Quality Monitoring Metrics: Which Should You Focus on Now?
Jun 30, 2020 Jim Iyoob
Whether you’ve utilized a contact center for your business needs, contacted one as a customer, or worked as a contact center team member, you have…
Learn More...Corporate Social Responsibility Trends to Watch for in 2020
Jun 17, 2020 Nancy Pratt
Undoubtedly, 2019 proved to be an active year for Corporate Social Responsibility (CSR), covering many issues like sustainability, globalization, advocacy for social issues, and multiple…
Learn More...Improve your Growth Potential by Improving your Coachability
Jun 09, 2020 Kaylene Eckels
Think about some of the biggest victories you’ve had personally or professionally. Graduating from college, paying off a big loan, or getting that promotion you…
Learn More...Succession Planning: What are the Crucial Steps to Make it Successful?
Jun 05, 2020 Melissa Wood
“Succession planning helps build the bench strength of an organization to ensure the long-term health, growth and stability” – Teala Wilson The concept of succession…
Learn More...How Can Servant Leadership Lead You to a Successful Career?
Jun 03, 2020 Matt Rocco
The idea of servant leadership is a timeless concept that has been around for centuries. It, however, just has become prevalent in management in the…
Learn More...How does Human Resources Impact Customer Experience?
May 27, 2020 Veronica Chimney
When customer experience is delivered right, brands can increase their revenue remarkably, simultaneously creating happier customers who enjoy using their products and services. All the…
Learn More...Human Intelligence + Artificial Intelligence – The ‘Winning Formula’ to Deliver Remarkable Customer Experience
May 20, 2020 Jim Iyoob
If I were to ask a bunch of people the last time they had a really great experience as a customer, it probably wouldn’t take…
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