“Nothing lasts forever … pain and troubles included.” — Paulo Coelho, author and lyricist Can you believe that 2020 is almost 50% passed? I imagine…
Learn More...Richard Branson said, “If you take care of your employees, they will take care of your clients.” It used to be that the only type…
Learn More...As leaders, we find honor and inspiration in what we do. However, that might not always be the case with all of our valued team…
Learn More...Whether you’ve utilized a contact center for your business needs, contacted one as a customer, or worked as a contact center team member, you have…
Learn More...Undoubtedly, 2019 proved to be an active year for Corporate Social Responsibility (CSR), covering many issues like sustainability, globalization, advocacy for social issues, and multiple…
Learn More...Think about some of the biggest victories you’ve had personally or professionally. Graduating from college, paying off a big loan, or getting that promotion you…
Learn More...“Succession planning helps build the bench strength of an organization to ensure the long-term health, growth and stability” – Teala Wilson The concept of succession…
Learn More...The idea of servant leadership is a timeless concept that has been around for centuries. It, however, just has become prevalent in management in the…
Learn More...When customer experience is delivered right, brands can increase their revenue remarkably, simultaneously creating happier customers who enjoy using their products and services. All the…
Learn More...If I were to ask a bunch of people the last time they had a really great experience as a customer, it probably wouldn’t take…
Learn More...