Blog

Best Practices for Training Chat Agents

Jun 04, 2013 Jesse Rudolph Best Practices for Training Chat Agents

As every person who has used online chat knows, a great chat experience can convince a person to purchase a product or service immediately, or…

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Secrets to Convert Your Web Traffic Into Customers

May 14, 2013 Patrick Reynolds Secrets to Convert Your Web Traffic Into Customers

Are you generating plenty of website traffic but can’t figure out how to convert that traffic to paying customers?  You’re not alone.  Many companies struggle…

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Quality Assurance is a Key Business Imperative

Mar 26, 2013 John Tusa Quality Assurance is a Key Business Imperative

In the past, many organizations were prone to think about Quality Assurance for their customer interactions as “nice to have” and perhaps something that could…

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2013 Call Center Summit has come to a Close

Jan 25, 2013 Matt Rocco 2013 Call Center Summit has come to a Close

The weather was great, networking fantastic, exhibit hall was buzzing, and discussions were flowing. The 2013 Call Center Summit was a success. During the Summit,…

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8th Annual Call Center Summit

Jan 18, 2013 Jim Iyoob 8th Annual Call Center Summit

Join Etech Global Services at the Call Center Summit in Orlando, Florida.  January 22 – 25, 2013 | Renaissance Orlando at SeaWorld. We’re excited to…

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What You Need to Know to be Compliant Today

Jan 16, 2013 Amit Kachhawa What You Need to Know to be Compliant Today

Countless companies outsource their services to contact centers around the world. There are numerous reasons they may do this, one of them being unfamiliar with…

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Finding Success between Shores

Jan 15, 2013 Dilip Barot Finding Success between Shores

Today, business decision-makers have more choices for outsourcing call center operations.  From onshore, to off shore, to near shore… there is no shortage of people…

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Lighten Up East Texas

Dec 05, 2012 Veronica Chimney Lighten Up East Texas

Statistics say that roughly over 30% of Texas citizens are obese. If those trends don’t change with our youth, one-third of the kids that were…

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This the Season for Networking and Charities

Nov 19, 2012 Jim Iyoob This the Season for Networking and Charities

With 2012 coming to an end, the South Central PACE Chapter is teaming up with the Houston SOCAP Chapter for their last event. On December…

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Compliance Check Point Webinar

Nov 08, 2012 Amit Kachhawa Compliance Check Point Webinar

PACE promotes and supports courteous, ethical, and relevant telephone communication between consumers and businesses. They also promote adherence and compliance with all state and federal…

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