Blog

What to Look for in a Live Chat Software Solution

Aug 01, 2011 Jim Iyoob What to Look for in a Live Chat Software Solution

There have been drastic changes in the business world due to technology advances. Technology has made it possible to increase collaboration internationally, promote flexible work…

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Jim Iyoob on Best-in-Class Chat Services

Jul 19, 2011 Jim Iyoob Jim Iyoob on Best-in-Class Chat Services

Jim Iyoob, VP Global Development at Etech, recently presented, “A Look at Best-in-Class Performance for Implementing Chat” at the 2011 American Teleservices Association Convention. Connections…

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Case Study Regarding Our Performance Outcome for Myplates

Jul 08, 2011 Jim Iyoob Case Study Regarding Our Performance Outcome for Myplates

Etech has recently published a case study regarding our performance outcome for MyPlates. The case study discusses the challenges of knowing the need for live…

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Providing Efficient Customer Service to Shoppers No Matter Where They Shop

May 26, 2011 Jim Iyoob Providing Efficient Customer Service to Shoppers No Matter Where They Shop

Live chat service is quickly becoming a must-have for companies committed to offering the best online customer service. As more online shoppers become more experienced,…

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Leveraging Online Chat for Effective Interactive Marketing

May 12, 2011 Jim Iyoob Leveraging Online Chat for Effective Interactive Marketing

The internet has empowered businesses to extend their scope of ways to reach their customers and effectively market their products and services. Businesses can reach…

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Ecommerce Customer Service Make Customers Feel Valued

May 09, 2011 Jim Iyoob Ecommerce Customer Service Make Customers Feel Valued

With many businesses taking the Ecommerce route, it is essential to provide Ecommerce customer service during and after a sale. Efficient Ecommerce customer service ensures…

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Building Positive Customer Experiences through Online Chat

Apr 26, 2011 Jim Iyoob Building Positive Customer Experiences through Online Chat

As more companies turn to online to carry out their business, the online chat channel has proved to be a cost-effective, fast, easy, and efficient…

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Shopping Cart Abandonment: How Online Chat Can Help

Mar 15, 2011 Jim Iyoob Shopping Cart Abandonment: How Online Chat Can Help

The Internet has changed the way business is done between companies and consumers. With large companies offering their services and products online, shopping cart abandonment…

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Benefits of Investing in an Online Chat Sales Channel

Mar 07, 2011 Jim Iyoob Benefits of Investing in an Online Chat Sales Channel

The online behavior of the consumers is fast changing as companies continue to grow and provide services online. According to Forrester Research, the online retail…

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Common Myths about Live Chat Support

Mar 01, 2011 Jim Iyoob Common Myths about Live Chat Support

Providing live chat support services is becoming more popular because of the convenience, ease, and quickness it offers. With the potential to expand an existing…

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