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Here are some tips to create an engaged organization!
Four Ways to Boost Customer Experience
Customer care representatives are a necessity to any company offering customer experiences. Because they are at the forefront, they determine the kind of service customers
Ten Principles to Drive Effective Collaborations-part 2
As a continuation from the first article on principles to drive effective collaborations, here are five more tips to strengthen your foundation. Manage difficult trade-offs Not
Role of Senior Management in Delivering Customer Service
Hundreds of articles focus on customers and agents when it comes to customer service, and senior management role pops up as one of the many
Why Companies Still Need Chat?
If you know me, I consider myself a nice person. However when I receive terrible service, I try not to complain. I don’t kick and
Why Live Chat Is the Perfect Tool for Help on Demand
E-Commerce and Internet marketing are standard in the digital age. Nearly every successful business, retail or otherwise, uses some form of web-based sales or information
The Effects of Live Chat Integration on the Customer Experience
A great customer experience can enhance the value and length of the consumer and merchant relationship. Each product in a marketplace has to be a
Seven Stages of Design Thinking; An Essential Tool for Customer Experience Manager
Design thinking is a methodology used by designers to solve complex problems, and find desirable solutions for clients. It draws upon logic, imagination, intuition, and
3 Tips on How to Build a Lasting Business Relationship on Linkedin
LinkedIn is the largest professional networking platform in the world. That means it is the perfect place to connect with the who’s who in business.
Ten Principles to Drive Effective Collaboration-part 1
As companies become bigger and customers demand more from them. rapid growth poses a new challenge for seamless service delivery. This is where collaboration comes