Blog

Call Center Trends To Look For in 2014

Jan 10, 2014 Matt Rocco Call Center Trends To Look For in 2014

A new year always brings with it the anticipation of new things, and for businesses this is no different.   Businesses have to keep up with…

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Web Chat- Most convenient form of customer service

Jan 06, 2014 Amit Kachhawa Web Chat- Most convenient form of customer service

Raise your hand if you like to listen to the machine generated music that businesses play when you call their customer support desk. Let me…

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Online Chat Surely Boosts Up Website Sales

Dec 27, 2013 Amit Kachhawa Online Chat Surely Boosts Up Website Sales

With more and more businesses going online, this industry has started offering innumerable tools that are capable of increasing your customer base & your sales….

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The Importance of Average Handle Time

Dec 21, 2013 Amit Kachhawa The Importance of Average Handle Time

Numbers, numbers, numbers. If you have any experience working with, or at a Call Center you know that numbers have a huge role in the…

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The Big Three

Dec 13, 2013 Amit Kachhawa The Big Three

When time is of the essence and a consumer is looking for a response, they used to have to pick up the phone and call…

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Remarkable-Difference-The-Comeback

Dec 06, 2013 Ashwini Kumar Remarkable-Difference-The-Comeback

In today’s high performance environment, it is common to find a disconnect between our employees and our management teams. Each company seems to have their…

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Remarkable Difference: The Comeback!

Dec 06, 2013 Brandon Chambers Remarkable Difference: The Comeback!

Tony Stark starts off Ironman 3 with a quote “We often create our own demons”, and the movie shows how his decision 13 years prior…

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Tips on Maxing Out Your Chat Services

Nov 01, 2013 Patrick Reynolds Tips on Maxing Out Your Chat Services

Companies today are constantly trying to improve their websites to make it stand out and have that “wow” factor amongst its users. Whether it is…

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5 Reasons Insurance Agents Work for Etech

Oct 24, 2013 Jim Iyoob 5 Reasons Insurance Agents Work for Etech

Working as a general lines insurance agent at a call center may provide hesitation or concern in some insurance agents – Etech agents disagree! Etech…

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Promoting Confidence

Oct 22, 2013 Jim Iyoob Promoting Confidence

The new Health Care Marketplace has been implemented, and in turn has caused some insurance agents to run scared! Overcome by overwhelming feelings attached to…

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