Blog

Etech President and COO Matt Rocco in the November Issue of Connections Magazine

Oct 23, 2012 Jim Iyoob Etech President and COO Matt Rocco in the November Issue of Connections Magazine

We are pleased to report that “How to Develop a Customer-Focused Culture” by Matt Rocco, President and COO of Etech Global Services, is being published…

Learn More...

Debate Results: Will Technology Kill the Call Center?

Oct 05, 2012 Jim Iyoob Debate Results: Will Technology Kill the Call Center?

Last month, we told you about a live Google+ debate called “Will Technology Kill the Call Center?” Event moderator Software Advice chose Etech Global Services…

Learn More...

Servant Leadership

Sep 20, 2012 Matt Rocco Servant Leadership

The dramatic globalization of industry and the rapid enhancement of technology have changed today’s business environment and will continue to do. In today’s fast paced…

Learn More...

Business Intelligence Helps in Strategic Decision Making

Sep 17, 2012 Jim Iyoob Business Intelligence Helps in Strategic Decision Making

Business intelligence helps extract crucial facts from a vast amount of unstructured data and transform them into actionable information that enables companies to make informed…

Learn More...

Growing Need for Bilingual Agents

Aug 27, 2012 Veronica Chimney Growing Need for Bilingual Agents

As some say, Spanish has become the country’s unofficial second language, and corporate America has responded with diversity initiatives seeking to recruit, understand, and attract…

Learn More...

Holiday Season 2012 is Just around the Corner!

Aug 02, 2012 Jim Iyoob Holiday Season 2012 is Just around the Corner!

We are definitely now into the third quarter of the year. Do you know what that means? The holiday season is fast approaching! Is your…

Learn More...

How to Develop a Customer Focused Culture

Jul 09, 2012 Matt Rocco How to Develop a Customer Focused Culture

In the end, companies succeed or fail based in large part on their customer’s perceptions which manifest from their unique experiences. A strong and unwavering…

Learn More...

Onshore, Offshore, or Near Shore What is the Difference?

Jun 27, 2012 Jim Iyoob Onshore, Offshore, or Near Shore What is the Difference?

Companies may choose to meet operational needs by outsourcing their contact center operations to onshore, offshore, or near shore locations.They base their decisions, in part,…

Learn More...

Multi-Channel Contact Centers Help Deliver Exceptional Customer Experience

May 21, 2012 Matt Rocco Multi-Channel Contact Centers Help Deliver Exceptional Customer Experience

Contact centers are constantly focused on narrowing down on a right mix of channels to provide a unified communication platform for great customer experience. They…

Learn More...

2012 IQPC Call Center Week

May 21, 2012 Jim Iyoob 2012 IQPC Call Center Week

We are currently preparing for the upcoming 2012 IQPC Call Center Week event coming up June 2-3 in Las Vegas, NV. Etech Global Services has…

Learn More...