Blog

Current Trends in Online Retailing

Oct 11, 2013 Patrick Reynolds Current Trends in Online Retailing

Online retailing is undergoing tremendous change as customers are turning to the Internet to perform various activities such as shopping, making reservations, booking trips, etc….

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4 Things to Consider When Managing a Multi-Channel Contact Center

Oct 08, 2013 Cynthia Harrison 4 Things to Consider When Managing a Multi-Channel Contact Center

With rapidly developing technology and various ways of communication, it has become essential for Call Centers to transform their operations to meet these changes. Advanced…

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Key Metrics You Must Track and Understand To Ensure A Great Customer Experience

Sep 27, 2013 Christine Barrett Key Metrics You Must Track and Understand To Ensure A Great Customer Experience

Excellent customer experiences are a vital aspect for the success and growth of any business. The customer experience is powerful and differentiating factors that can…

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8 Simple Tools to Providing Exceptional Customer Service 8 Simple Tools to Providing Exceptional Cus

Sep 20, 2013 Brandon Chambers 8 Simple Tools to Providing Exceptional Customer Service 8 Simple Tools to Providing Exceptional Cus

The common denominator between positive customer behavior and efficient customer engagement is, you got it, customer service! Providing white glove customer service will make a…

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Important Practices for a Successful Live Chat Session

Sep 13, 2013 Amit Kachhawa Important Practices for a Successful Live Chat Session

The benefits of having an online chat feature on a website seem to just keep growing and growing. With the rapid and continuous growth in…

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Social Media: The Gateway to your Customer

Sep 09, 2013 Amit Kachhawa Social Media: The Gateway to your Customer

Social Media is turning out to be a game changer for many companies that provide customer service through various communication channels. E-retailers can efficiently use…

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Superior Customer Service – Keys for Success in the Contact Center Industry

Sep 04, 2013 Jim Iyoob Superior Customer Service – Keys for Success in the Contact Center Industry

Rapid growth of E-commerce websites, social media, changing technology scenarios, has catapulted online customer service expectations to a higher level. It has also made it…

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3 Keys to Creating a Positive Customer Vent

Aug 30, 2013 Amit Kachhawa 3 Keys to Creating a Positive Customer  Vent

Social media sites such as Facebook, Twitter, LinkedIn, and YouTube have emerged as strong online players influencing the way customer service is provided. From watching…

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Etech India: Inspiring Journey of an Offshore Contact Center

Aug 29, 2013 Matt Rocco Etech India: Inspiring Journey of an Offshore Contact Center

On September 26th, 2003, a group of 25 committed professionals filled with aspirations of strengthening our company were challenged with the goal of expanding our…

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E-Commerce Website Helps Boost Online Sales through Better Customer Engagement

Aug 26, 2013 Jim Iyoob E-Commerce Website Helps Boost Online Sales through Better Customer Engagement

E-commerce websites need to keep pace with changing customer preferences, behavior, and latest technologies to efficiently engage customers and boost sales. Customers are faced by…

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