Blog

Live Chat Software Features You Shouldn’t Live Without – Part II

Sep 15, 2011 Patrick Reynolds Live Chat Software Features You Shouldn’t Live Without – Part II

Efficient live chat software features ensure better communication with customers leading to higher customer satisfaction and increased sales. In our last blog, I introduced you…

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Live Chat Software Features You Shouldn’t Live Without

Sep 09, 2011 Patrick Reynolds Live Chat Software Features You Shouldn’t Live Without

The way companies’ conduct business has changed significantly due to the internet. Maintaining a robust online presence has become an integral part of any business…

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Jim Iyoob on Creating a Successful Hispanic Customer Win-Back Program

Aug 26, 2011 Jim Iyoob Jim Iyoob on Creating a Successful Hispanic Customer Win-Back Program

Jim Iyoob, Senior VP Global Development at Etech Global Services, will be attending the United States Hispanic Chamber of Commerce 32nd Annual Convention this September….

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What to Look for in a Live Chat Software Solution

Aug 01, 2011 Jim Iyoob What to Look for in a Live Chat Software Solution

There have been drastic changes in the business world due to technology advances. Technology has made it possible to increase collaboration internationally, promote flexible work…

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Jim Iyoob on Best-in-Class Chat Services

Jul 19, 2011 Jim Iyoob Jim Iyoob on Best-in-Class Chat Services

Jim Iyoob, VP Global Development at Etech, recently presented, “A Look at Best-in-Class Performance for Implementing Chat” at the 2011 American Teleservices Association Convention. Connections…

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Case Study Regarding Our Performance Outcome for Myplates

Jul 08, 2011 Jim Iyoob Case Study Regarding Our Performance Outcome for Myplates

Etech has recently published a case study regarding our performance outcome for MyPlates. The case study discusses the challenges of knowing the need for live…

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Providing Efficient Customer Service to Shoppers No Matter Where They Shop

May 26, 2011 Jim Iyoob Providing Efficient Customer Service to Shoppers No Matter Where They Shop

Live chat service is quickly becoming a must-have for companies committed to offering the best online customer service. As more online shoppers become more experienced,…

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Leveraging Online Chat for Effective Interactive Marketing

May 12, 2011 Jim Iyoob Leveraging Online Chat for Effective Interactive Marketing

The internet has empowered businesses to extend their scope of ways to reach their customers and effectively market their products and services. Businesses can reach…

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Ecommerce Customer Service Make Customers Feel Valued

May 09, 2011 Jim Iyoob Ecommerce Customer Service Make Customers Feel Valued

With many businesses taking the Ecommerce route, it is essential to provide Ecommerce customer service during and after a sale. Efficient Ecommerce customer service ensures…

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Building Positive Customer Experiences through Online Chat

Apr 26, 2011 Jim Iyoob Building Positive Customer Experiences through Online Chat

As more companies turn to online to carry out their business, the online chat channel has proved to be a cost-effective, fast, easy, and efficient…

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