Blog

Leveraging Online Chat for Effective Interactive Marketing

May 12, 2011 Jim Iyoob Leveraging Online Chat for Effective Interactive Marketing

The internet has empowered businesses to extend their scope of ways to reach their customers and effectively market their products and services. Businesses can reach…

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Ecommerce Customer Service Make Customers Feel Valued

May 09, 2011 Jim Iyoob Ecommerce Customer Service Make Customers Feel Valued

With many businesses taking the Ecommerce route, it is essential to provide Ecommerce customer service during and after a sale. Efficient Ecommerce customer service ensures…

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Building Positive Customer Experiences through Online Chat

Apr 26, 2011 Jim Iyoob Building Positive Customer Experiences through Online Chat

As more companies turn to online to carry out their business, the online chat channel has proved to be a cost-effective, fast, easy, and efficient…

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Shopping Cart Abandonment: How Online Chat Can Help

Mar 15, 2011 Jim Iyoob Shopping Cart Abandonment: How Online Chat Can Help

The Internet has changed the way business is done between companies and consumers. With large companies offering their services and products online, shopping cart abandonment…

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Benefits of Investing in an Online Chat Sales Channel

Mar 07, 2011 Jim Iyoob Benefits of Investing in an Online Chat Sales Channel

The online behavior of the consumers is fast changing as companies continue to grow and provide services online. According to Forrester Research, the online retail…

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Common Myths about Live Chat Support

Mar 01, 2011 Jim Iyoob Common Myths about Live Chat Support

Providing live chat support services is becoming more popular because of the convenience, ease, and quickness it offers. With the potential to expand an existing…

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Online Customer Service Equals Great Value

Dec 22, 2010 Jim Iyoob Online Customer Service Equals Great Value

Have you ever considered using live chat services to help improve your online customer service? At Etech, we understand the importance of a great online…

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Healthy Work-Life Balance The Etech Way

Dec 02, 2010 Amit Kachhawa Healthy Work-Life Balance  The Etech Way

Creating a healthy work-life balance program is important for any contact center. At Etech, we’ve found that combining fun with work provides an environment which…

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