Blog

What is Proactive Chat?

Nov 30, 2011 Jim Iyoob What is Proactive Chat?

Businesses can provide a quality customer engagement experience through proactive chat. Proactive chat involves initiating automated chat invitations to potential customers based on specific pre-defined…

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Would You Run a Retail Store with No Salesclerks?

Nov 25, 2011 Jim Iyoob Would You Run a Retail Store with No Salesclerks?

Maintaining an internet presence costs companies billions of dollars each year. In addition, the marketing costs incurred to drive potential customers to the company web…

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How to Evade Shopping Cart Abandonment

Nov 18, 2011 Matt Rocco How to Evade Shopping Cart Abandonment

It seems to happen for no apparent reason, and it appears that there’s no way to prevent it—or stop it once it’s started. Any retail…

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Staffing Chat Support

Nov 16, 2011 Amit Kachhawa Staffing Chat Support

Without a doubt, the most talked about and controversial question surrounding a chat support team is, “How does one staff a chat support team?” Another…

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How to Evade Shopping Cart Abandonment

Nov 14, 2011 Matt Rocco How to Evade Shopping Cart Abandonment

I recently wrote this article on the importance of understanding shopping cart abandonment and how live chat services can make a big impact on this…

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Daring to be GREAT!

Nov 09, 2011 John Tusa Daring to be GREAT!

I have some questions for you: Do you want to be an average father/husband or mother/wife? Do you want to be regarded as a so-so…

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Avoiding the Million Dollar Mistake

Oct 13, 2011 Matt Rocco Avoiding the Million Dollar Mistake

In 2007, a large clothing corporation made a blunder that cost them $107 million in lawsuit payouts. In August of this year, a major financial…

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Etech Global Services Receives ATA-SRO Accreditation

Sep 30, 2011 John Tusa Etech Global Services Receives ATA-SRO Accreditation

I’m excited to share that Etech Global Services received the ATA-SRO Accreditation recently.  For those of you who are not familiar with this, the ATA-SRO…

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Chat Intelligence Rules Defined

Sep 21, 2011 Amit Kachhawa Chat Intelligence Rules Defined

We’ve all heard of web chat service and most of us have used it as a consumer.  But you may be wondering, what exactly are…

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Live Chat Software Features You Shouldn’t Live Without – Part III

Sep 19, 2011 Patrick Reynolds Live Chat Software Features You Shouldn’t Live Without – Part III

A solid live chat software with the right features can help a company instantaneously provide answers to customer queries resulting in enhanced overall customer service….

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