Building Positive Customer Experiences through Online Chat
Apr 26, 2011 Jim Iyoob
As more companies turn to online to carry out their business, the online chat channel has proved to be a cost-effective, fast, easy, and efficient…
Learn More...Shopping Cart Abandonment: How Online Chat Can Help
Mar 15, 2011 Jim Iyoob
The Internet has changed the way business is done between companies and consumers. With large companies offering their services and products online, shopping cart abandonment…
Learn More...Benefits of Investing in an Online Chat Sales Channel
Mar 07, 2011 Jim Iyoob
The online behavior of the consumers is fast changing as companies continue to grow and provide services online. According to Forrester Research, the online retail…
Learn More...Common Myths about Live Chat Support
Mar 01, 2011 Jim Iyoob
Providing live chat support services is becoming more popular because of the convenience, ease, and quickness it offers. With the potential to expand an existing…
Learn More...Online Customer Service Equals Great Value
Dec 22, 2010 Jim Iyoob
Have you ever considered using live chat services to help improve your online customer service? At Etech, we understand the importance of a great online…
Learn More...Healthy Work-Life Balance The Etech Way
Dec 02, 2010 Amit Kachhawa
Creating a healthy work-life balance program is important for any contact center. At Etech, we’ve found that combining fun with work provides an environment which…
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