We are currently preparing for the upcoming 2012 IQPC Call Center Week event coming up June 2-3 in Las Vegas, NV. Etech Global Services has…
Learn More...It is becoming a tradition that Etech Global Services wins the Outstanding Corporate Citizen Award for good reason! I am truly amazed by the hard…
Learn More...Jim Iyoob, Senior Vice President of Global Development at Etech Global Services, recently presented “Understanding Proactive Chat: It Can Turn Around Your Customer Relationships and…
Learn More...The time of year has approached us once again. At the end of this month, Etech will be heading to Hollywood, Florida for the 2012…
Learn More...Contact centers are constantly focused on narrowing down on a right mix of channels to provide a unified communication platform for great customer experience. They…
Learn More...For over 30 years, publisher WalkTheTalk.com has been providing organizations with high impact resources for personal and professional success. This year, they took a new…
Learn More...A well-established Quality Assurance program ensures a higher level of customer satisfaction due to improved customer service, which can lead to greater profitability for a…
Learn More...Chat is increasingly becoming the preferred solution for online consumers. Click-to-chat technology is gaining international momentum. Based on our experience with several Fortune 500 companies,…
Learn More...A robust Quality Assurance software solution enables companies to actively implement QA programs and achieve a higher level of call quality to ensure higher customer…
Learn More...What is Proactive Chat? Proactive chat is when a website visitor is invited to engage in a chat conversation either through manual means or the…
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