Chat is increasingly becoming the preferred solution for online consumers. Click-to-chat technology is gaining international momentum. Based on our experience with several Fortune 500 companies,…
Learn More...A robust Quality Assurance software solution enables companies to actively implement QA programs and achieve a higher level of call quality to ensure higher customer…
Learn More...What is Proactive Chat? Proactive chat is when a website visitor is invited to engage in a chat conversation either through manual means or the…
Learn More...Being a positive influence is a character commitment that every leader should be required to make. Not only will being positive have a productive impact…
Learn More...In early 2012, NBC News plans to launch NBCLatino.com. This will be the first time an English language broadcast network news division has launched a…
Learn More...According to a recent study, customers now expect to interface with businesses in a variety of ways. Gone are the days of a simple phone…
Learn More...Businesses can provide a quality customer engagement experience through proactive chat. Proactive chat involves initiating automated chat invitations to potential customers based on specific pre-defined…
Learn More...Maintaining an internet presence costs companies billions of dollars each year. In addition, the marketing costs incurred to drive potential customers to the company web…
Learn More...It seems to happen for no apparent reason, and it appears that there’s no way to prevent it—or stop it once it’s started. Any retail…
Learn More...Without a doubt, the most talked about and controversial question surrounding a chat support team is, “How does one staff a chat support team?” Another…
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