2012 IQPC Call Center Week
May 21, 2012 Jim Iyoob
We are currently preparing for the upcoming 2012 IQPC Call Center Week event coming up June 2-3 in Las Vegas, NV. Etech Global Services has…
Learn More...Etech Global Services Wins Outstanding Corporate Citizen Award
May 18, 2012 Matt Rocco
It is becoming a tradition that Etech Global Services wins the Outstanding Corporate Citizen Award for good reason! I am truly amazed by the hard…
Learn More...Jim Iyoob on Proactive Chat at the 2012 ATA Convention and Expo
May 16, 2012 Jim Iyoob
Jim Iyoob, Senior Vice President of Global Development at Etech Global Services, recently presented “Understanding Proactive Chat: It Can Turn Around Your Customer Relationships and…
Learn More...Managing Customer Experience in a Digital World
Apr 11, 2012 Matt Rocco
The time of year has approached us once again. At the end of this month, Etech will be heading to Hollywood, Florida for the 2012…
Learn More...Multi-Channel Contact Centers Help Deliver Exceptional Customer Experience
Apr 06, 2012 Matt Rocco
Contact centers are constantly focused on narrowing down on a right mix of channels to provide a unified communication platform for great customer experience. They…
Learn More...Hey Leader, Wake Up and Hear the Feedback!
Mar 27, 2012 Amit Kachhawa
For over 30 years, publisher WalkTheTalk.com has been providing organizations with high impact resources for personal and professional success. This year, they took a new…
Learn More...Who Should Really Be Listening and Evaluating Your Calls?
Mar 07, 2012 Patrick Reynolds
A well-established Quality Assurance program ensures a higher level of customer satisfaction due to improved customer service, which can lead to greater profitability for a…
Learn More...Why Customer’s Initiate Chat?
Feb 28, 2012 Jim Iyoob
Chat is increasingly becoming the preferred solution for online consumers. Click-to-chat technology is gaining international momentum. Based on our experience with several Fortune 500 companies,…
Learn More...What to Look for in a QA Software Solution
Jan 31, 2012 John Tusa
A robust Quality Assurance software solution enables companies to actively implement QA programs and achieve a higher level of call quality to ensure higher customer…
Learn More...Impact of Proactive Chat on Chat Volume and Sales
Jan 24, 2012 Jim Iyoob
What is Proactive Chat? Proactive chat is when a website visitor is invited to engage in a chat conversation either through manual means or the…
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