Maintaining an internet presence costs companies billions of dollars each year. In addition, the marketing costs incurred to drive potential customers to the company web…
Learn More...It seems to happen for no apparent reason, and it appears that there’s no way to prevent it—or stop it once it’s started. Any retail…
Learn More...Without a doubt, the most talked about and controversial question surrounding a chat support team is, “How does one staff a chat support team?” Another…
Learn More...I recently wrote this article on the importance of understanding shopping cart abandonment and how live chat services can make a big impact on this…
Learn More...I have some questions for you: Do you want to be an average father/husband or mother/wife? Do you want to be regarded as a so-so…
Learn More...In 2007, a large clothing corporation made a blunder that cost them $107 million in lawsuit payouts. In August of this year, a major financial…
Learn More...I’m excited to share that Etech Global Services received the ATA-SRO Accreditation recently. For those of you who are not familiar with this, the ATA-SRO…
Learn More...We’ve all heard of web chat service and most of us have used it as a consumer. But you may be wondering, what exactly are…
Learn More...A solid live chat software with the right features can help a company instantaneously provide answers to customer queries resulting in enhanced overall customer service….
Learn More...Efficient live chat software features ensure better communication with customers leading to higher customer satisfaction and increased sales. In our last blog, I introduced you…
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