People and Technology: Are we putting people first?

People and Technology Are we putting people first

Global Strategy Series


In my last blog entry I talked about Etech’s Global Strategy for 2014 and beyond.  That Global Strategy is simply continuing to put PEOPLE first, ahead of profits, ahead of technological advancements, ahead of everything. Why? Because everything that we do on a daily basis is really all about people. As I pondered this truth it got me thinking:  How are we, as a company, managing this reality in our highly technical working environment?

That’s a bit of a difficult question to answer since there are a couple of different angles from which we can approach this. We can look at it from the angle of how we manage this in relation to our customers or we can look at this from the angle of how we manage this within Etech.  Both angles are very important, but as I pondered this question, I realized that one GREATLY affects the other. That one being how we manage this within Etech.

Building a positive work environment affects everything we do here at Etech.  If our employees are happy, then they will tend to stay with Etech for the long haul.  A stable work force has a tremendous impact on our daily operations. We have a highly trained and efficient work force that knows and understands the technology we use on a daily basis.

This knowledge serves the public customer well, which in turn, serves the corporate customer who has entrusted us with their customer service needs. If we take care to keep our employees happy, our customers reap the daily benefit of a happy and well trained work force who knows their job and is more than able to meet their needs.

As I’ve been putting my thoughts together for this blog entry, I came across an excellent article that highlights the importance of building a positive work environment. You can check out the article here. As I read through the article I couldn’t help but feel a sense of pride as I realized, “We’re basically doing all of this!”

We take care to listen to our employees, we provide excellent benefits, we provide training and growth opportunities and we provide employee recognition in the form of awards and promotions for our employees.  All of these flow from the 12 Character Commitments that is the foundation of Etech.  You can check these out on our website or check out my friend and colleague Matt Rocco’s blog series on the 12 Character Commitments.

So, are we as a company putting people first in our highly technical work environment? Yes, proudly we are and we’ll continue to do so as it is the foundation for our success in all things.

This blog was written by Dilip Barot, Founder and Chief Strategy Officer of Etech Global Services, and founder of Creative Choice Group, headquartered in Palm Beach Gardens, Florida.  Etech employs 2,500 team members across the US, India and Jamaica.  If you would like to learn more about Etech, contact for more information.

Dilip Barot

Dilip Barot

Dilip Barot is the Founder and Chairman of Etech. In this role, Mr. Barot uses his vast experience as an entrepreneur to establish the strategic direction of the company and prioritize business imperatives. Mr. Barot’s “out of the box” thinking has led Etech to developing proven processes in the areas of quality assurance, application development, Integrated Customer Engagement (ICE) and offshore expansion.

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