Blog

Organizing Customer Support on Social Media the Right Way

Feb 05, 2018 Jim Iyoob Organizing Customer Support on Social Media the Right Way

These days, social media and customer services are essentially one and the same. Companies are better able to take care of their customers, and customers…

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Increasing Your Social Traffic With Live Chat

Jan 10, 2018 Matt Rocco Increasing Your Social Traffic With Live Chat

While you might already be perfectly aware of the existence of live chat, you might not be too well versed on how to use the…

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9 Effective Tips for Customer Service on Social Media

Dec 20, 2017 Matt Rocco 9 Effective Tips for Customer Service on Social Media

Not only has social media changed the way we communicate and reconnect with old classmates, family and friends, it’s also changed how companies connect with…

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5 Colossal Reasons to Focus on Social Customer Service

Dec 13, 2017 Matt Rocco 5 Colossal Reasons to Focus on Social Customer Service

The enormous snowball effect of social media has fundamentally transformed the buying cycle. Businesses need to be equipped to answer and discover the best methods…

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The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)

Dec 11, 2017 Jim Iyoob The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)

In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with…

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What is a Socially Enabled Call Center?

Dec 04, 2017 Jim Iyoob What is a Socially Enabled Call Center?

What is a socially enabled call center? Well, to put it simply, a socially enabled call center is one that utilizes social media to effectively…

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Why Social Media is your most powerful Customer Relationship Tool?

Nov 28, 2017 Jim Iyoob Why Social Media is your most powerful Customer Relationship Tool?

Technology has offered us many ways to gauge customer experience and adjust business practices in response, but not until social media have we had access…

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Social Media Management Guidelines: Best Practices from some of the world’s leading organizations

Oct 13, 2017 Amit Kachhawa Social Media Management Guidelines: Best Practices from some of the world’s leading organizations

Social media is changing the way we work and engage with customers, colleagues, and the world at large. When done right, social media interactions can…

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How Social Media and Customer Service Can Work Together to Provide a Better Customer Experience

Oct 04, 2017 Matt Rocco How Social Media and Customer Service Can Work Together to Provide a Better Customer Experience

Customers are becoming more active in the online space for a variety of reasons such as shopping, social & business networking, online transactions, researching products…

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What is Customer Experience Management?

Oct 03, 2017 Jim Iyoob What is Customer Experience Management?

CEM is a strategy that focuses the operations and processes of a business around the needs of the individual customer across multiple channel interaction with…

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