How to set your team up for success and great performance

Managing a team and leading them toward set goals requires effort. The qualities of leaders are not identified through just their performance, rather it’s reflected in the performance of the team they’re leading. Hence, it is essential for leaders to focus on skills such as commitment, communication, emotional intelligence, and most importantly teamwork. These skills can help leaders build an efficient and high-performing team.

A leader’s job does not end with building and leading a team, they are further required to innovate & find ways to set the team up for success and great performance.

Here are a few methods that you can try:

Align All The Team Members

To lead a team toward success, it is important to start by understanding the roles & responsibilities of the team. As a leader, ask yourself a few questions:

  • Are my team members and I aligned on the thought process?
  • Are they comfortable with the approach I have taken?
  • Are our goals aligned?

Unless every team member is aligned to achieve set goals, it is impossible to succeed. A team where every member has a different point of focus carries a higher risk of facing setbacks. In order to succeed, leaders should promote teamwork and ensure team members feel comfortable while working with each other. This will not only help you share knowledge across the team but also keeps your team members aligned.

Stay Optimistic

Setbacks are normal for every team. As a leader, it is vital for you to always stay positive so the team members can look up to you and feel inspired. Your positive attitude during critical situations helps your team build strength, stay solution-oriented, and achieve what seems unachievable.

Optimism is one of the key traits that has been observed in high-performing teams across organizations. A positive attitude can change the working environment and boost the confidence of all team members. The negative approach gets you stuck at one point while the positive approach not only helps understand tough situations better but also allows team members to find quick and effective solutions. High-performing teams know how to overcome negativity, exude positivity, and inspire each other.

Build Accountability

A team that knows to practice accountability tends to meet set expectations. To lead your team towards great performance, coach them to stay accountable and hold each other accountable whenever required. Accountability keeps team members focused on team goals, and their deliverables, and helps them achieve tight deadlines.

Accountable team members are more likely to understand the gravity of any task and their contribution, hence putting the best performance forward.

Emphasis on Building Trust

For a team to perform well, all team members must be comfortable while working in tandem with each other. A team where members doubt each other’s potential is more likely to struggle with their goals. As a leader, you must show trust in your team members and always support them. Your positive influence will not only help team members to perform beyond their potential, but it will also stimulate them to inspire each other.

Sometimes, saying simple things like “I Believe in You”, can do wonders when it comes to boosting the confidence of team members and setting them up for success.

At Etech, we have amazing team members who believe that there is always room to grow. We are committed to continuous improvement, which is why we have targeted coaching and training programs for all. Join Our Team Now!

By |2023-03-21T23:59:59-06:00November 16, 2022|Blog, Leadership|Comments Off on How to set your team up for success and great performance


Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.

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