Top Five Secrets of Vendor Management

  • 6 Secrets to Live Chat Efficiency

Today’s economy is vastly different from that of the past, and it requires an increased attention to building and maintaining meaningful and mutually beneficial relationships. Not only do you need to build relationships with your customer base, but you should also make every effort to create strong relationships with your vendors. Here are a few tips to help you get started with ideal vendor management.

  1. The Relationship Is Everything

    When working on building trust between your company and the supplier, make sure to be completely open, honest, and professional. There is simply no room for anything else in supplier relationships. By listening to your suppliers’ concerns and keeping them involved in your process, you’ll increase your chance of strengthening your relationship and keeping your supplier around for the long haul.

  2. Identify Weaknesses

    In order to continue to grow as a company, you must be able to take a careful look at your successes and weaknesses. Work with your supplier and regularly evaluate the supplier data to pinpoint weaknesses in both companies. By doing this, you’ll both be able to improve your businesses, and together, you’ll be stronger.

  3. Build a Partnership

    Call center vendor management relies upon a partnership with your suppliers. When you treat your suppliers like the valuable partners they are, both parties will benefit. Benefits from creating a strong partnership include a willingness to collaborate, higher quality outcomes, dependability, and reduced costs.

  4. Increased Opportunities

    If you’re hoping for financial prosperity, you’re most likely to achieve this when you have a relationship with your vendors. Supplier relationship management often results in lower risks, higher efficiency, and increased financial benefit for all parties. All businesses tend to thrive when there’s a collaborative effort on all accounts, from managers, to employees, to suppliers. Do your best to connect and maintain positive relationships with everyone you work with, and you’re on your way to a successful business.

  5. Use the Technology Available

    Technology is evolving quickly, and there are many different systems you can use to simplify the process. SRM technology can be extremely helpful to both your company and the supplier, as valuable information is at your fingertips in an easy to digest presentation. With the data you need just a click away, make sure to routinely analyze this information to get the most out of supplier relationships. By utilizing the technology available to you, you’ll be able to keep your communication with suppliers strong and continually evolve your business to improve upon weak areas.

By |2016-10-19T00:00:22-06:00October 19, 2016|


Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.

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