Tier-1 Support Specialist

  • Anywhere


  • Transportation allowance
  • Canteen Subsidy
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP 



  • Handle calls and chats with inquiries related to products and services offered.
  • Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
  • Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
  • Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
  • Basic knowledge about different troubleshooting ideas about Computer.
  • Obtain all required information and relay the same to other departments as per the protocol.
  • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  • Be flexible in an environment by championing and embracing change.


  • Be Flexible in working hours which is a must.
  • Have basic computer knowledge and ability to troubleshoot different situations.
  • Comfort with and knowledge of how to use Microsoft Office, email etc.
  • Excellent oral and written communication skills;
  • An unerring attention to detail;
  • The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
  • A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
  • The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
  • Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
  • Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.

To apply for this job email your details to kuldipsinh.rahevar@etechtexas.com

Job Title : Tier-1 Support Specialist
Department : Operations
Location : Vadodara
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