Business Analyst (Demo Engineering)

  • Remote
  • Anywhere

What We Offer:

  • Canteen Subsidy
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You’ll Be Doing:

Product Implementation:

  • Work with senior team members to carry out customer implementations and program enhancements.
  • Participate in the implementation design, setup, and review processes
  • Identify improvements to our feedback products and processes
  • Utilize Client software knowledge for testing customized software solutions

Client Management:

  • Build long-standing customer relationships by improving customer feedback programs
  • Provide support to client meetings by leveraging in-depth Client system capabilities
  • Work with client teams in resolving technical/system-related inquiries
  • Provide quality assurance support when providing features to clients
  • Provide client support when analyzing large sets of data

What We Expect You To Have:

  • Excellent analytical skills (including Microsoft Excel) and attention to detail
  • Strong written, oral communication and presentation skills
  • Bachelor’s / Master’s degree in Computer Application (B.Sc. IT, M.Sc. IT, BCA, MCA, B.Tech
    Computer Engineering, B.Tech Computer Science etc.)
  • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
  • ETL Experience / MEC Pre-processor building
  • Experience working with customer IT teams for setting up data transfer API calls / SFTP transfers
  • Any experience in working with Audio / Speech / Speech to text (in or outside Medallia)
  • Implementation experience (not just servicing), if you have Medallia experience
  • Customer facing Experience

To apply for this job email your details to sethisharanpalsingh@gmail.com

Job Title : Business Analyst (Demo Engineering)
Department : Medallia
Location : Gandhinagar
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