What We Offer:

• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

Product Implementation:

• Work with senior team members to carry out customer implementations and program enhancements.
• Participate in the implementation design, setup, and review processes
• Identify improvements to our feedback products and processes
• Utilize Client software knowledge for testing customized software solutions

Client Management:

• Build long-standing customer relationships by improving customer feedback programs
• Provide support to client meetings by leveraging in-depth Client system capabilities
• Work with client teams in resolving technical/system-related inquiries
• Provide quality assurance support when providing features to clients
• Provide client support when analyzing large sets of data

What We Expect You To Have:

• Excellent analytical skills (including Microsoft Excel) and attention to detail
• Strong written, oral communication and presentation skills
• Bachelor’s / Master’s degree in Computer Application (B.Sc. IT, M.Sc. IT, BCA, MCA, B.Tech
  Computer Engineering, B.Tech Computer Science etc.)
• Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
• ETL Experience / MEC Pre-processor building
• Experience working with customer IT teams for setting up data transfer API calls / SFTP transfers
• Any experience in working with Audio / Speech / Speech to text (in or outside Medallia)
• Implementation experience (not just servicing), if you have Medallia experience
• Customer facing Experience