Call Center Trainer

Job Title : Call Center Trainer
Department : Training & Development
Location : Lufkin

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer:

  • Personalized Coaching and Specialized Training and Development Sessions
  • Competitive Salary and Compensation Incentives
  • Excellent Health, Vision and Dental Benefits
  • Tuition & Day Care Reimbursement
  • Company Match for 401K Contribution
  • Casual Dress Code
  • Community Involvement Opportunities
  • Paid Time Off Incentives
  • Rewards & Recognition for Stellar Performance
  • Bilingual Pay (If Hired for Bilingual Role)
  • Opportunities for Advancement (Over 90% of our promotions are internal)
  • Virtual Interviewing & Onboarding
  • Work from Home Opportunities

What You’ll Be Doing:

  • Training and challenging others to be creative problem solvers
  • Creating an atmosphere that encourages interactive learning
  • Ensuring the training class understands relevant material
  • Multi-tasking effectively
  • Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
  • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them
  • Leading a training class is about creating a fun, engaging environment in which learning can flourish
  • Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
  • Trainers should consistently be on the lookout for ways to help not only other trainers but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership
  • We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues
  • Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom
  • A Trainer must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities
  • Developing agents should be a passion that is shown every day through the use of Coaching Tactics
  • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
  • On occasion, Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers
  • Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers
  • A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it
  • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits

We Expect You To Have:

  • Sales campaign products, features, and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
  • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain an effective relationship with peers across departments
  • Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience
  • Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to write speeches and articles for publication that conform to prescribed style and format
  • Ability to effectively present information to top management, public groups, and/or boards of directors
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
  • Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Valid drivers’ license or government – issued photo ID

Go To Job Openings | Need assistance, send Email wanttowork@etechgs.com