What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting
• Respond to support requests via email tickets and phone calls
• Conduct live training sessions and assist with product reconfiguration as needed
• Coordinate delivery of various support services, including data migrations and system updates
• Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions
• Ensure a smooth and satisfying client experience through proactive communication and problem-solving
• Work closely with Product, Development, and Onboarding teams to support continuous improvement in customer service delivery
• Gather client feedback and share insights to help optimize our support processes and product offerings

What We Expect You To Have:

• 1–3 years of experience in a technical support role
• Experience in a SaaS environment highly preferred
• Comfortable working Pacific Time Zone hours
• Familiarity with helpdesk ticketing systems (ZenDesk is a plus)
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication
• Collaborative mindset with internal and external stakeholders
• High energy, professional attitude, and the ability to work independently
• Basic knowledge of Excel fundamentals; Accounting or Audit knowledge is a plus
• Eagerness to learn, grow, and adapt in a fast-paced tech environment