What We Offer:

• Servant Leadership culture – we are here to support your success
• Career Development and personal growth opportunities
• Fun atmosphere with unique contests and incentives
• Lucrative comp plan
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Flexible Spending Account
• Paid time off
• Paid training
• Tuition reimbursement
• Daycare reimbursement

What You’ll Be Doing:

• Manage large amounts of incoming calls
• Handle sensitive customer information
• Responsible for highly sensitive information
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• You will be intaking verification/information for laws firms
• You will be receiving inbound calls from people who may be sick or have lost someone & are seeking a settlement.

What We Expect You to Have:

• We are looking for people who have great note taking skills, can show empathy, be patient, active listening skills, & are critical thinkers.
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or GED
• Great job tenure