What You’ll Do

• Build trust and deliver outstanding service.
• Handle inbound calls with empathy and professionalism.
• Guide customers through their questions and concerns.
• Help them stay on track toward financial stability.

Requirements:-

• A minimum of 3 CXC subjects including English is required with a minimum of 6 months call center experience.
• No CXC a minimum of 6 months – 1 year Call Center experience is needed in customer service Voice.
• Candidate must be computer literate.
• Candidates must possess a Valid ID, TRN, and NIS.
• Candidate must be 18 years or older to be considered.
• Flexible to work any assigned Shift any day of the week including weekends and public holidays.
• HEART/NTA Customer Service Certificate is accepted.
• Problem solving skills- ability to access and research multiple sources of data.
• Candidates with the shortest distance to travel home
• Must have Sales & Retention & Customer Service experience
• Effective analytical problem-solving, and decision-making skills
• Effective organizational skills ability to access and research multiple sources of data.
• Ability to multitask and work under pressure.
• Strong attention to detail and critical thinking skills
• Able to effectively resolve problems and be efficient in a fast-paced environment
• Able to work in a team-oriented environment

What We Offer

• Bonuses & incentives based on performance.
• Tuition reimbursement to invest in your future.
• Free employee Wi-Fi.
• Free shuttle service for easier commuting. (SAV – LUCEA – FALMOUTH)
• Free lunch during training.
• Leadership & career advancement programs.
• Health & life insurance benefits.
• Monthly rewards & recognition for top performers.
• Employee referral program (with paid referrals)!
• Paid training with all the tools to succeed.
• Perfect attendance bonus.
• Employee engagement activities (competitions, theme days, birthday club).