What We Offer:

• Personalized Coaching and Specialized Training and Development Sessions
• Competitive Pay
• Tuition & Day Care Reimbursement
• Community Involvement Opportunities
• Paid Time Off
• Rewards & Recognition for Stellar Performance
• Opportunities for Advancement (Over 90% of our promotions are internal)
• Medical, dental, vision & life insurance.
• Company match for 401K

What You’ll Be Doing:

• Take inbound or make outbound calls to customers to discuss insurance loss draft claims
• Update customer information based on call interaction
• Provide quality service to clients through knowledge of products and services
• Handle all escalations with diplomacy, tact and respect.
• Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
• Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
• Perform loan checks and review loan history

Qualifications

• Proficient in English with strong communication skills
• Experience in customer support and client services
• Excellent phone etiquette and data entry abilities
• Familiarity with Microsoft Office and general computer skills
• Previous experience in a call center environment is a plus
• High school or equivalent (Required)