What We Offer:

 

• Tuition Reimbursement
• Employee Referral Program
• Health and Life Insurance Benefit
• Free Shuttle Service from office to the center of Montego Bay

What You’ll Be Doing:

 

Facilities Management

• Oversee the maintenance, functionality, safety, and cleanliness of all facilities including HVAC, electrical, plumbing, and repair systems.

• Conduct regular building inspections to identify repair needs or renovation requirements.

• Lead the Facilities Team: manage hiring, shift scheduling, performance reviews, training, leave approvals, and employee motivation.

• Manage preventive and emergency maintenance schedules, ensuring seamless upkeep of office and corporate housing.

• Supervise housekeeping operations and ensure a quality stay experience for guests at the corporate house.

• Ensure compliance with Jamaican building codes, labor laws, and safety regulations.

Logistics & Operational Support

• Manage end-to-end logistics for the delivery, storage, and distribution of equipment, office supplies, and materials.

• Oversee inventory control, including asset tagging and documentation.

• Support office expansions, seating layout planning, and coordination of workstation setups with IT and HR.

• Ensure timely workspace readiness for new hire onboarding and internal departmental relocations.

Budgeting & Cost Control

• Prepare and manage budgets for all facilities and logistics-related functions.

• Identify and implement cost-saving strategies without compromising service quality or compliance.

• Prepare capital expenditure proposals and ensure alignment of expenses with business goals.

Vendor & Contract Management

• Negotiate and manage contracts with external vendors, contractors, and service providers.

• Ensure timely procurement of maintenance materials and office supplies.

• Monitor vendor performance, adherence to service-level agreements, and regulatory compliance.

Health, Safety & Security

• Conduct safety audits, facility inspections, and risk assessments.

• Coordinate safety drills, signage installation, and lighting in partnership with HR and security teams.

• Manage compliance with OSHA regulations and facilitate interaction with property management and emergency services.

Leadership & Collaboration

• Lead cross-functional collaboration with HR, IT, Operations, and Property Management for cohesive support across facilities.

• Supervise janitorial teams, facility staff, and contracted services to ensure smooth operations.

• Oversee facility readiness during peak hiring periods and support seamless onboarding cycles.

Supervisory Responsibilities:

• Directly supervises up to 40 team members.
• Responsible for recruiting, training, performance evaluations, scheduling, and handling complaints in accordance with company policies and applicable laws.

What We Expect You To Have:

 

Education and Experience:

• Bachelor’s degree in Facilities Management, Operations, Logistics, or a related field.

• 5+ years of experience in facilities/logistics management, preferably in the BPO or contact center industry.

• Sound understanding of Jamaican building codes, labor laws, and safety standards.

• Strong vendor and budget management skills.

• Excellent problem-solving and interpersonal skills.

• Proficiency in Microsoft Office; experience with facility management tools (e.g., CMS) is a plus.

Preferred Skills:

• Experience in a high-volume, fast-paced operational environment.

• Willingness to support after-hours facility emergencies.

• Knowledge of project management (PMP, Lean Six Sigma preferred).

• Familiarity with energy-saving practices and sustainability measures.

Knowledge of:

• Facility operations, housekeeping management, and maintenance practices.

• Computer proficiency including Excel, Word, Outlook, and inventory tracking tools.

• Troubleshooting methods and safe use of tools/power equipment.

• Team supervision, coaching, and performance management.

Ability to:

• Lead and motivate teams while managing schedules and performance evaluations.

• Troubleshoot facility-related issues and coordinate quick resolutions.

• Communicate clearly and follow instructions effectively in both written and verbal formats.

• Lift up to 50 pounds and perform physical tasks such as standing, walking, bending, and reaching for extended periods.

• Handle emergencies and think quickly in urgent situations.

• Maintain strong interdepartmental coordination and professional relationships.

• Learn and follow company procedures and Etech’s character commitments.