IT Helpdesk Technician

  • Remote
  • Anywhere

Visit us: 

What We Offer:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards & Recognition
  • Internal movement through IJP

What You’ll Be Doing:

  • Troubleshooting all information technology issues, including software, hardware, and networking
  • Provision, deprovision, and audit access rights for all company resources
  • Assist in the management of Active Directory information, ensuring accuracy and regular updates
  • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
  • Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
  • Follows up with end-users to ensure that inquiries are resolved within established SLAs
  • Logs and tracks inquiries using a ticketing system while maintaining history records
  • Documents and maintains workflows utilized in successful issue resolution
  • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
  • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
  • May provide leadership and work guidance to less experienced personnel
  • Mainly Tier 1, partly Tier 2 Support Level
  • Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

We Expect You To Have:

  • Experience of networking fundamentals, mainly TCP/IP
  • Windows and Mac OS hardware/software experience
  • Microsoft Office knowledge, very knowledgeable with Excel in particular
  • Active Directory management experience a plus, but not required.
  • Virtual Machine deployment and management
  • Wireless technologies and protocols know-how desirable
  • VPN technologies (IPsec and SSL)
  • Relevant technical certification is highly desirable
  • Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
  • Be a Team player
  • Flexible attitude, reliable
  • Network maps and document writing
  • Customer-friendly demeanour
  • Interpersonal skills for interacting with team members
  • Good Communications skills
  • Organization skills to balance and prioritize work
  • Analytical and problem-solving skills
  • Leadership skills to mentor and provide guidance to less experienced personnel
  • Ability to work in a team environment
  • Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
  • Manage incidents and requests for a defined technology environment
  • Provide network specific technical expertise for the support of security network system.
Job Title : IT Helpdesk Technician
Department : Etech Technology Solutions (ETS)
Location : Gandhinagar
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