What We Offer:

• Tuition Reimbursement
• Employee Referral Program
• Health and Life Insurance Benefit
• Free Shuttle Service from office to the center of Montego Bay
• Leadership Program
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition
• Opportunity to participate in Monthly Give Back Initiatives for the Community
• Monthly employee engagement activities

What You’ll Be Doing:

• Monitors, dispositions, scores and provides QA feedback on calls and/or chats 
• Assesses quality adherence based on QA audit form per account 
• Prepare for and actively participate in Calibration session when needed 
• Effectively communicate with internal and external clients 
• Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines 
• Be open and responsive to consistent coaching 
• Act as a role model at all times, adhere to high ethical standards 
• Take responsibility and initiative to develop core skills and competencies being involved in every facet of personal development 
• Be flexible in an environment by championing and embracing change 

What We Expect You To Have:

Knowledge of:

• Basic computer operations including keyboarding, proper English grammar and syntax, company policies and procedures as outlined in Employee handbook. 

Education and/or Experience:

• High school diploma or general education degree (GED. Relevant QA experience (in/out of Etech) or, one-year call center agent experience or leadership experience. 
• Performance must be within 90% of client targets for 60 days prior to applying. Attach performance reporting to career opportunity packet. Applicants with experience in speech analytics (Tethr, Call Miner, etc) are prime.