What We Offer:

• Employee Referral Program
• Health and Life Insurance Benefit
• Leadership Program
• Paid Training
• Career Advancement Program
• Monthly Rewards and Recognition
• Opportunity to participate in Monthly Give Back Initiatives for the Community
• Monthly employee engagement activities

What You’ll Be Doing:

• Retrieves messages from voice mail and forwards to appropriate personnel. Answers incoming telephone calls, determines purpose of callers, and forwards calls to
  appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
• Enforces security protocols regarding ID badge visibility, and monitoring authorized personnel entering and exiting the building/office.
• Maintains class sign in list for new hires on the first day of their training class.
• Maintains a Do Not Call list and forwards all information daily to the Director of Compliance.
• Maintains and issues headset rental units, ensuring proper completion of logs and signatures, and enters proper deduction for Payroll action. Orders and issues badges, maintaining proper documentation and entering deductions when required. Updates termination ECF to indicate the return of an ID badge.
• Monitors visitor access, parking, issues of passes when required, and maintains visitor log and electronic kiosk. As a member of the Crisis Management Team, the receptionist maintains acomplete copy of the Safety Manual and is the first point of contact for process questions.
• Must remain current on all safety procedures.
• Interacts with visitors and applicants to facilitate employment applications & testing according to procedures; effectively communicates and coordinates with Recruiting department.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
• Updates the center’s announcement monitors with flyers and slide shows.
• May upload new hire employee photo for recordkeeping.
• Positively promotes company activities including corporate social responsibility and engagement events.
• Creates and prints fax cover sheets, memos, correspondence, reports, flyers and other documents when necessary.
• Performs additional duties as assigned by HR Coordinator/ HR Manager i.e, assisting with drug screens, I-9’s, Badge activation and deactivation, filing etc.

What We Expect You To Have:

Knowledge of:

• Company policies and procedures as outlined in the employee handbook; Multi-line
  telephone system and how to properly route calls and/or take messages;
• Basic computer skills including keyboarding; Computer programs including Excel, Word, and Outlook; Emergency and legal procedures.

Ability to:

• Prioritize tasks and handle multiple tasks at one time; Effectively communicate using proper
  grammar and syntax (English).
• Handle irate customers with patience, professionalism and courtesy.
• Handle emergency situations promptly and with discretion; Make overhead announcements with
  professional tone and language; Exhibit a professional image and demeanor at all times; Pass skills tests
  which includes general qualifications testing.
• Maintain a high level of confidentiality and use good judgment with sensitive topics.

EDUCATION and/or EXPERIENCE:

• High School diploma or G.E.D. Minimum 3-6 months related experience (clerical/administrative/
  customer service/multi-tasking) required.

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions,
  and procedure manuals. Ability to write routine reports and correspondence. Ability to speak
  effectively to customers or employees of organization.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
  fractions, and decimals. Ability to calculate prices and provide correct monetary change. Ability to
  compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or
  diagram form. Ability to deal with problems involving several concrete variables in standardized
  situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license or other Government issued ID.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control.
• Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable
  accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.