What You’ll Be Doing:

• Provide coaching and leadership development to team leaders and emerging talent within the gig workforce structure.
• Lead the operational execution of global gig workforce programs, ensuring high performance and scalability.
• Manage relationships with gig platforms such as LiveXchange and GigCX, ensuring optimal utilization and vendor performance.
• Oversee remote team leaders and workforce coordinators to ensure consistent delivery and adherence to KPIs.
• Develop and implement operational processes, SOPs, process flow diagrams, and performance metrics tailored to gig workforce models.
• Collaborate with cross-functional teams including HR, IT, Compliance, and Program Implementation to ensure seamless integration of gig resources.
• Monitor workforce performance, identify trends, and implement continuous improvement initiatives.
• Ensure compliance with global labor regulations and internal policies related to gig and freelance workers.
• Support the Assistant Director in strategic planning, reporting, and stakeholder communication.
• Drive innovation in gig workforce engagement, retention, and productivity.
• Manage remote team operations, ensuring alignment with performance expectations and business goals
• Utilize workforce analytics and reporting tools to track, evaluate, and optimize productivity
• Oversee compliance with global labor practices and standards
• Collaborate cross-functionally with internal stakeholders and external partners
• Analyze workforce KPIs, financial metrics, and operational data to drive informed decisions
• Present insights, plans, and updates to senior leadership and external stakeholders
• Address and resolve complex workforce challenges using sound judgment and data-driven strategies

What We Expect You to Have:

• Strong oral and written communication skills with excellent interpersonal abilities
• Exceptional listening, analytical, and customer service skills
• Highly organized, able to prioritize, multi-task, and manage time effectively
• Ability to work independently with high attention to detail
• Strict adherence to confidentiality in all matters
• Bachelor’s degree or equivalent
• 7+ years of experience in operations, workforce management, or related roles
• Minimum 2 years of experience managing gig or remote teams
• Proficiency in LiveXchange and GigCX Marketplace is required
• Experience presenting to senior leadership and external partners
• Skilled in analyzing workforce data, KPIs, and financial metrics
• Strong grasp of statistical and operational concepts for workforce planning
• Ability to assess complex workforce situations and implement effective solutions
• Strategic decision-making and problem-solving skills