What We Offer:

• Employee Referral Program
• Health and Life Insurance Benefit
• Leadership Program
• Paid Training
• Career Advancement Program
• Monthly Rewards and Recognition
• Opportunity to participate in Monthly Give Back Initiatives for the Community
• Monthly employee engagement activities

What You’ll Be Doing:

• Adapt quickly to changing plans and excel under pressure while maintaining a positive, “will-do” attitude.
• Inspire others by modeling flexibility, creativity, and problem-solving in real-time situations.
• Create a fun, interactive, and engaging training environment where learning can thrive.
• Equip trainees to become confident, self-sufficient agents capable of guiding customers to effective solutions.
• Serve as a role model and mentor for Assistant Trainers by demonstrating best practices in training delivery.
• Support fellow Trainers and leaders to promote a team-first culture aligned with Etech’s servant leadership values.
• Contribute to employee retention by recognizing early signs of attrition and developing proactive engagement strategies.
• Send impactful, detailed training recaps and reports that reflect daily wins and training progress.
• Lead with humility take charge when needed, admit mistakes, and collaborate with diverse personalities.
• Integrate coaching into everyday interactions, using Etech’s Coaching Tactics to support individual growth.
• Use effective questioning techniques and classroom activities to close knowledge gaps.
• Occasionally write or update training curriculum for Etech or clients based on best practices and insights.
• Share your subject matter expertise with peers and Assistant Trainers to build a strong knowledge base across the team.
• Focus on solutions, not problems always looking for creative ways to improve processes and outcomes.
• Lead by example, upholding Etech’s character commitments in every decision and action.

What We Expect You To Have:

Supervisory Responsibilities:

• Directly supervises 1 to 40 team members in the Training class.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Basic Knowledge of:

• Sales campaign products, features and benefits;
• Computer programs including Excel, Word, Power Point, Outlook;
• Training and sales techniques, Company policies and procedures as outlined in the employee handbook;
• Applicable campaign computer programs and procedures.

Ability to:

• Train, supervise and evaluate class performance;
• Evaluate trainee understanding and re-teach as necessary;
• Multi-task; Provide constructive feedback for the development of trainees and personnel;
• Establish and maintain effective relationship with peers across departments.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree from a two-year college or university; or equivalent combination of education, related experience, and/or training.

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions,and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic algebra.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license or other governmental issued identification.

PHYSICAL DEMANDS:

• Regular verbal communication (speaking and listening) is required.
• Prolonged sitting and manual tasks (using hands) are expected.
• Occasional reaching and lifting of objects up to 10 pounds.
• Close vision required for detailed work.

WORK ENVIRONMENT:

• Indoor office setting with moderate noise levels.
• Reasonable accommodations may be made for individuals with disabilities.