Events
Connect with subject matter experts of the contact center industry and hone your skills by meeting them live or virtually! Here are the upcoming events, webinars, and conferences the Etech team is organizing and participating in.
Webinar: Stop the AI Burn Rate: A Governance Framework for Real ROI in Contact Centers
October 15, 2025
AI hype ends when you sign the contract. Real outcomes begin with governance, accountability, and a framework for scale. Don’t let your AI spend become another failed experiment. Join us on October 15 and walk away with the tools to demand more from your AI vendors—and from your own strategy. What You’ll Gain:- The Blog-Pilot Reality Check:Why demos mislead, pilots overperform, and production is where the truth emerges.
- The Three Scaling Killers:How poor architecture, weak data governance, and human resistance silently derail AI success.
- The Iceberg Effect of AI Costs:What budgets miss—and why the hidden 80% of costs (integration, training, change management) determine success or failure.
- The ROI Framework That Works:Measuring value beyond automation—efficiency, compliance, customer experience, and revenue growth.
- Vendor Accountability 2.0:A 25-point system that transforms passive vendor relationships into outcome-driven partnerships.
- The Scale-Right Methodology:Crawl, walk, run—without burning millions in the process.
-
- Jim Iyoob, Chief Customer Officer, Etech | President, ETS Labs
- Manu Dwievedi, AVP, Etech Product Strategy & Innovation
- Jerry Zabell, CEO, Zabell Consulting
Call Center Campus
Date: October 22-24, 2025
Location: Austin, TX
Etech Global Services is participating in Call Center Campus in Austin, TX. This event is designed for industry leaders committed to revolutionizing customer experience through data-driven insights. We look forward to engaging in thought-provoking discussions, hands-on masterclasses, and high-impact networking opportunities. Etech’s Session: Beyond the AI Hype: Real Solutions That Actually Work Expert Insights:- Jim Iyoob, Chief Customer Officer, Etech | President, ETS Labs
- Patrick Reynolds, SVP – Business Development & Client Solutions, Etech Global Services
- The 7-question AI evaluation framework that separates real solutions from smoke and mirrors
- How to spot the #1 red flag that signals a vendor should be avoided
- Proven implementation strategies that lead to 94% agent adoption .
- Real-world success metrics and ROI calculation templates you can use right away
- Why the best AI isn’t the flashiest — it’s the one that solves your real contact center problems
CCW Executive Exchange 2025
November 5–7, 2025
Location:Scottsdale, Arizona
Join Etech Global Services at the CCW Executive Exchange 2025 — an exclusive, invitation-only event designed for senior customer contact and CX leaders who are redefining the future of customer experience. Key Takeaways- Learn how leading organizations are turning CX challenges into growth opportunities using AI, analytics, and human intelligence.
- Network with industry executives and decision-makers through curated meetings and strategy sessions focused on real business outcomes.
- Explore practical frameworks and tools to accelerate transformation, boost loyalty, and drive measurable results.
- Jim Iyoob, Chief Customer Officer, Etech | President, ETS Labs
- Anna Bailey, Fractional Chief Growth Officer, Etech Global Services
CX Innovation Summit
November 12-13, 2025
Location: Fort Lauderdale, Florida
In this era of sky-high expectations, customer experience (CX) is the ultimate differentiator – the secret weapon that propels businesses from ordinary to extraordinary. It’s time to unleash the full potential of your CX strategy. Join Etech at the GDS CX Innovation Summit 2025, where the brightest minds in customer experience will come together to: What You’ll Gain:- Battle-Tested Strategies: Discover proven approaches that transform customer experiences from good to legendary, giving your business a competitive edge.
- Actionable Insights: Learn how to harness data and technology to create unbreakable bonds with your customers.
- Peer Connections: Engage with fellow CX pioneers who are rewriting the rules of customer engagement and setting new industry standards.
-
- Jim Iyoob, Chief Customer Officer, Etech | President, ETS Labs
- Patrick Reynolds, SVP - Business Development & Client Solutions, Etech Global Services
Past Events
2025
Customer Analytics Exchange
CX Innovation Summit
2024
ACCA Annual Fall Symposium/XPO – Austin
CX Innovation Summit 2024 – Naples, Florida
2023
Customer Contact Week Austin
AI in CX: Debunking Myths and Driving Revenue
2022
From Resignation to Retention: The Power of Data Analytics
Data Driven Humans: The Synergy of Culture & Data
2021
Reshaping Customer and Agent Experience with Integrated Speech Analytics
Building the Future of Contact Center ‘Quality Monitoring’ with an Integrated Coaching Program
2020
The Art of the Possible with Speech Analytics: What to Consider When Architecting a Next Generation Technology Stack
PACE ACX Virtual 2020
2019
CX Architecture – Using Agent Insights to Design a Remarkable Experience
CX Architecture: 5 Steps To Transform Your Customer Insights
2018
Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve
