Downloads

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Title

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Presentations
1 Etech Contact Center Solutions (Sales) ​​​​
2 Etech Contact Center Solutions (Service) ​​​​
3 Etech Quality Monitoring Insights ​​​​
4 CCW at Home August 2020 ​​​​
5 CCW Nashville 2020 ​​​​
6 CCW Vegas 2019 ​​​​
7 CCW Austin 2019 ​​​​
Videos
1 Improve Contact Center Agent Performance with Etech’s QEvalPro ​​​​
2 CX Architecture: How to Use Insights to Design a Remarkable Experience ​​​​
3 Etech Journey At Glance ​​​​
4 Customer Experience Analytics Etech Insights Video ​​​​
5 Integrated Customer Engagement ​​​​
6 ICE – Live Chat and Email ​​​​
7 Introducing QEvalPro with MLevel ​​​​
8 Etech Quality Monitoring Solution QEval Demo ​​​​
Case Studies
1 Case Study – TELCO ​​​​
2 Case Study – Airline Reservations ​​​​
3 Case Study – Automobile Industry ​​​​
4 Case Study – Higher Education Partner QA Emails ​​​​
5 Case Study – Higher Education Partner Monthly Report ​​​​
6 Case Study – Technology and Real Estate Company ​​​​
7 Case Study – How Etech Helped One 5-Star Rated Hotel and Spa Improve Their Conversions, Operations, Increase Revenue, and Reduce Labor Costs. ​​​​
8 Case Study: How Etech made a remarkable difference for an Automobile company in annual savings for every 1% reduction in self serve/repeat calls? ​​​​
9 Case Study:Travel client gets a 2X ROI lift by utilizing Etech Insights conversion strategy ​​​​
10 Case Study: Outdoor Adventure Course Analysis ​​​​
11 Case Study: Etech Insights team identifies opportunities for Energy company resulting in additional annual revenue of $300000. ​​​​
12 Case Study: How Etech helped one business improve their conversion rate and increase revenue by $500,000 in 3 months. ​​​​
13 Case Study: Etech increases MyPlates revenue by beating sales projections and reducing operating costs. ​​​​
14 Case Study: Etech Global Services enhances overall customer experience for major wireless network provider. ​​​​
15 Case Study: Etech Insights helps Global Telecommunication leader to improve sales conversion with market intelligence study and analysis. ​​​​
16 Case Study: Etech inbound sales and support services improves credit card acquisition program for a major US Bank. ​​​​
Etech Centers Video Tour
1 Etech Nacogdoches Office ​​​​
2 Etech Lufkin Office ​​​​
3 Etech Dallas Office ​​​​
4 Etech Rusk Office ​​​​
5 Etech Gandhinagar Office ​​​​
6 Etech Vadodara Office ​​​​