#	Title	Download
	Presentations
1	Contact Center Sales Solution	​​​​
2	Contact Center Services Solution	​​​​
3	Contact Center Helpdesk Services	​​​​
4	Etech Quality Monitoring Insights	​​​​
5	QEval Corporate Presentation	​​​​
6	CCW Nashville 2021	​​​​
7	CCW at Home January 2021	​​​​
8	CCW at Home August 2020	​​​​
9	CCW Nashville 2020	​​​​
	Videos
1	CX: The Future of Training and Development for the Modern Agent is Here | CCW at Home January 2021	​​​​
2	Improve Contact Center Agent Performance with Etech’s QEvalPro	​​​​
3	Etech Quality Monitoring Solution QEval Demo	​​​​
4	Customer Experience Analytics Etech Insights	​​​​
5	Etech Journey At A Glance	​​​​
6	Integrated Customer Engagement	​​​​
7	ICE – Live Chat and Email	​​​​
	Case Studies & White Papers
1	Case Study – Etech Insights Identifies Opportunities Through Actionable Insights	​​​​
2	Case Study – Understanding VOC, Etech Insights Recommends Best Practices and Analysis	​​​​
3	Case Study – Defining Sales Techniques with Cross Selling Opportunities to Enhance Sales	​​​​
4	Case Study - Utilize Actionable Insights to Empower Agents and Assist Customers for After Sales Support	​​​​
5	Case Study – How Etech Insights Helped a Higher-Education Boost Enrollment	​​​​
6	Case Study – Higher Education Partner Monthly Report	​​​​
7	Case Study – Technology and Real Estate Company	​​​​
8	Case Study – Etech Insights Improves Conversions, Increases Revenue and Reduces Labor Costs	​​​​
9	Case Study – Etech Insights Improves NPS by 17 Points for Global Automobile Manufacturer	​​​​
10	Case Study – Etech Insights' Gap Analysis and Action Plan Doubles a Major Travel Client's ROI	​​​​
11	Case Study: Outdoor Adventure Course Analysis	​​​​
12	Case Study – Custom Analysis Identifies Effective Rebuttals and Escalation Solutions	​​​​
13	Case Study – Etech Insights Identifies Opportunities to Improve Conversions and Increase Revenue	​​​​
14	Case Study: Etech increases MyPlates revenue by beating sales projections and reducing operating costs.	​​​​
15	Case Study – Competitor Analysis Assists in Market Intelligence Information to Improve Sales for Major Telco Client	​​​​
16	Case Study: Etech Global Services enhances overall customer experience for major wireless network provider.	​​​​
17	Case Study – Etech Partners With a Major US Bank to Take Their Customer Acquisition Program to the Next Level	​​​​
18	White Paper - Improving CX and Contact Center Performance	​​​​
19	White Paper - Leveraging AI Powered Speech Analytics	​​​​
	Etech Centers Virtual Tour
1	Etech Nacogdoches Center	​​​​
2	Etech Lufkin Cenetr	​​​​
3	Etech Dallas Center	​​​​
4	Etech Rusk Center	​​​​
5	Etech West Palm Beach Center	​​​​
6	Etech Jamaica Center	​​​​
7	Etech Gandhinagar Center	​​​​
8	Etech Vadodara Center	​​​​