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Presentations
1 Contact Center Sales Solution ​​​​
2 Contact Center Services Solution ​​​​
3 Contact Center IT Helpdesk Services ​​​​
4 Etech Insights - Quality Analytics & Solutions ​​​​
5 Etech Professional Services ​​​​
6 Etech QEval SaaS Based Quality Monitoring Software ​​​​
7 Contact Center Live Chat Solutions ​​​​
8 ICE Chat and Email ​​​​
9 CCW Vegas June 2022 ​​​​
Webinars
1 How To Build Trust Using Data Analytics ​​​​
2 Reshaping Customer & Agent Experience with Integrated Speech Analytics ​​​​
3 The CX Strategy: Igniting Performance with Deep Analytics ​​​​
Videos
1 QEval Conversational Analytics ​​​​
2 Introducing QEval Features | Call Center Quality Monitoring Solution ​​​​
3 QEval Demo - Part 1 | Etech's Call Center Quality Monitoring Software ​​​​
4 QEval Demo - Part 2 | Etech's Call Center Quality Monitoring Software ​​​​
5 Voice of Customer Analytics | Etech Insights ​​​​
6 Your Trusted Advisor for Contact Center Solutions ​​​​
7 CX: The Future of Training and Development for the Modern Agent is Here | CCW at Home January 2021 ​​​​
8 Etech Journey At A Glance ​​​​
9 ICE – Live Chat and Email | Demo ​​​​
Case Studies & White Papers
1 CX | Higher Education Effort & Process Analysis ​​​​
2 Sales | Telco Promotion ROI Analysis ​​​​
3 Sales | Airline Reservation Sales Optimization Analysis ​​​​
4 Sales & CX | Auto Dealership Engagement Optimization Analysis ​​​​
5 CX | Enrollment and Effort Assesment -Best Practices for Higher Education ​​​​
6 CX | Higher Education - Agent Performance Diagnostics ​​​​
7 Sales & CX | Real Estate CX & Performance Optimization ​​​​
8 Sales| Health & Wellness Esat & CX Analysis ​​​​
9 CX | Enhancing CX for a Luxury Automobile Manufacturer ​​​​
10 Sales | Hospitality - Critical Behaviors impact on ROI ​​​​
11 Churn | 50 in 30 - Outdoor recreation company reduces churn by 50% ​​​​
12 CX | The Real Story - Mining the voice behind NPS for Energy Retailer ​​​​
13 Sales | My Plates Cost Reduction & Revenue Increase ​​​​
14 Sales & Compliance : Major US Bank Improves Conversion & Avoids Compliance Pitfalls ​​​​
15 White Paper - The CX Strategy - AI Ignites Call Center Performance ​​​​
16 White Paper - Improving CX and Contact Center Performance ​​​​
17 White Paper - Leveraging AI Powered Speech Analytics ​​​​
18 White Paper - How ASR Technology Can Mitigate Risk ​​​​
Etech Centers Virtual Tour
1 Etech Nacogdoches Center ​​​​
2 Etech San Antonio Center ​​​​
3 Etech Lufkin Center ​​​​
4 Etech Dallas Center ​​​​
5 Etech Rusk Center ​​​​
6 Etech West Palm Beach Center ​​​​
7 Etech Jamaica Center ​​​​
8 Etech Gandhinagar Center ​​​​
9 Etech Vadodara Center ​​​​