Tuesday, January 23 | 9:00-10:30 AM CT
Revolutionize Your Contact Center with AI-Powered Speech Analytics. What if you could unlock a 360-degree view of the customer journey and use those insights to delight customers and empower agents? AI-driven speech analytics make it possible.
Speech analytics leverage artificial intelligence to extract invaluable insights from customer interactions. This enables contact centers to:
- Pinpoint Experience Gaps – Analyze calls to identify needs, risks, and opportunities to improve.
- Deliver Data-Driven Coaching – Provide agents focused guidance to enhance skills and performance.
- Scale Agile Operations – Cloud-based speech analytics support flexible, remote contact centers.
- Get Proactive – Continuously improve and exceed customer expectations through data-based action.
Whether you’re new to speech analytics or want to optimize current use, join our insightful workshop to explore how AI can catalyze human brilliance. Discover first-hand how industry leaders are leveraging speech analytics to revolutionize the customer experience.
In this session you will:
- Learn how speech analytics can profoundly elevate customer interactions and agent experience. Review real examples and use cases showing transformational impact.
- Ask the Experts – Live Q &A with Contact Center/Data/BPO domain experts
- Walk away inspired and equipped to use speech analytics to accelerate performance.
Jim Iyoob
Chief Customer Officer
Etech Global Services
Shawndra Tobias
VP – Customer Experience
Etech Global Services
Melissa Wood
Dean of Leadership Development
Etech Global Services
Simon Black
Chief Executive Officer
Awaken Intelligence
Vincent Trotter
VP of Client Success
National Debt Relief
Booth: #916
January 24 – 25