Live Chat Service

Today, Customers expect companies to value their time and provide frictionless support for their concerns. The pace and expediency of live chat makes it a preferred channel for customer interactions. Live chat can help organizations to reduce their cost dramatically and increase connectivity with their customers more efficiently.

Etech is one of the largest live chat solutions providers with over 20 years of experience in helping some of the world’s leading organizations improve their ecommerce and services. Etech offers live chat services 24/7/365 through its onshore, near shore and offshore locations.

By understanding your website visitors’ statistics, Etech’s online chat service is configured and installed in way that monitors web site visitors page views, identifies hot prospects, engages prospects with targeted offers, and converts hot prospects into customers. When a company partners with Etech, they can be rest assured that their online sales and service goals will be met and even exceed right from the start. Through our Live Chat Services, Etech has proven results and benefitted many Fortune 50 clients in customer acquisition, lead generation, sales and customer service.

Partnering with Etech can help you to focus on,

Identifying and engaging your most qualified website leads

Effortless customer experience

Increase Sales

Providing real time and 24/7 support to your customer

Growing your business with every conversation

What you will get with Etech?

Our “Get-up-and-go” attitude will drive better performance

Our Etech solutions never stops evolving by offering the most effective customer chat support operations that consistently deliver high levels of first chat resolution and satisfaction, while conveying insights to optimize operation on regular basis.

One-Stop Operating Service Model

Etech provides you the best-in-industry customizable service model by combining recruiting, training, quality, and operations under one roof.

Technology and analytics to improve the chat experience

Not only does Etech have experience in working with almost all leading chat platforms, but we have also created and engineered our own proprietary Live Chat software solution which has aided in resolving the most common pain in deploying a new chat software. Our Etech Insights team has the capabilities and expertise to continuously identify opportunities for operational improvement and increased agent productivity. We utilize those insights to polish the customer experience and to perform root cause analysis, to improve first contact resolution and other key metrics.

Uses for Live Chat
Here are just a few examples of how our customers utilize live chat:

Process Orders/Account Management

Answer Sales Questions

Give Directions to Your Store or Office

Offer Online Customer Support

Click here to send us your enquiry for Live Chat Sales and Customer Service.