Nacogdoches, TX – January 24, 2020 – Etech Global Services has been named as a finalist in the 14th annual Stevie® Awards for Sales & Customer Service in the category- ‘Sales/Customer Service Solutions Technology Partner of the Year’, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers. The Final Stevie Award results will be announced at Caesars Palace in Las Vegas, Nevada, on Friday, February 28.
Etech, specifically for its proprietary business insights and analytics software, QEvalPro, has been named as a finalist along with companies such as LivePerson, Helpshift, Reputation.com, SAP, and Tech Defenders. The finalists were determined by the average scores of more than 180 professionals worldwide, working in seven specialized judging committees.
Etech’s QEval Pro is a complete call center quality monitoring solution that has the customers, agents, coaches, and training teams in mind. It is the fuel behind the call center analytics that generates data-driven, population-level actionable insights, enabling our clients to make informed business decisions. What makes QEvalPro stand out is its ability to make every call searchable with just a few clicks and provide a 360-degree analysis of team performance, real-time critical behavior alerts, trending reports, performance gap analysis, and practically any Key Performance Indicator (KPI) report that is available in the market today.
“It truly is humbling to see the Etech team and our QEvalPro software receives such prestigious public recognition that is associated with the Stevie Awards. I want to take this time to wish a huge Congratulations to the entire Etech family and most certainly, the Etech Insights team who leads this charge in the quality analytics and business insights arena,” said Matt Rocco, Etech’s President & CEO.
Maggie Gallagher, president of the Stevie Awards, commented, “Every Finalist nominee should be proud of the work they did over the past 18 months to be recognized by the judges. They should also be proud of how well they effectively communicated those achievements to the judges. We look forward to recognizing them all with Gold Stevie Award trophies and Silver and Bronze Stevie medals in Las Vegas on February 28.”
“Customer Experience (CX) is the only differentiator in today’s world, and Etech’s QEvalPro has amplified the importance of the customer journey in order to deliver an effortless experience for both our clients and our front line teams. The actionable insights that it provides improves CX remarkably while also increasing organizational profitability, boosting team members’ performance, and providing feedback directly to the training department to ensure that what is being trained is relevant, applicable, and is being retained by the team members. This nomination at The Stevie Awards is truly an honor for QEvalPro and the entire Etech team!” said Matt Rocco, Etech’s President & CEO.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc. and ValueSelling Associates, Inc
About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers, the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touchpoints using analytical, traditional, digital, mobile, and emerging technologies to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for each other, our customers, and within our communities. Etech’s industry-leading technology service, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance-enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition, leading to increased market share.
Etech believes through serving, we can make a remarkable difference for you and your customers.