Nacogdoches, TX – November 29, 2019 – Etech Global Services is gearing up to participate at Customer Contact Week (CCW) in Nashville, TN, from January 28th- 31st, 2020. The CCW conference will be held at the JW Marriott, and Etech will be leading a two-hour workshop titled, “CX Architecture – Using Agent Insights to Design a Remarkable Experience” on January 29th from 8:15 a.m. – 10:15 a.m.
Customer Contact Week has been one of the top conferences for professionals across all verticals to come and learn some of the leading contact center practices and next-generation technologies that have a direct impact on their customer base. This January, Etech is excited to discuss how contact centers can develop an empowered frontline team to deliver an effortless customer experience.
At CCW Nashville, Etech will speak on how agent insights shape the customer experience architecture. Organizations will learn about the importance of agent performance data and how to leverage these insights into a consistent customer experience for their consumers. With an efficient set of team members equipped with relevant and actionable insights for continuous development, any company has the potential to take its customer experience (CX) to the next level.
Etech’s team will be at booth #207 where you can ask them about:
- Why organizations should focus on agent performance for a better CX
- How agent performance impacts overall contact center performance and CX
- The significance of agent training and development to increase CX
- How to leverage agent performance data to enhance personalized customer interactions
Take advantage of Etech’s discount code – 20CCWN_ETECH – to get a seat in the workshop.
“No part of an organization handles a broader range of customer touchpoints than the contact center. Organizations need to quickly realize that if they put their efforts and attention on bettering their team members and how they leverage the contact center insights, they can truly transform their customer’s experience. At Etech, we have found that empowering our team with feedback and insights specific to their individual opportunities has enabled Etech to better define the customer journey, more accurately identify pain points, and ultimately deliver a remarkable customer experience,” said Matt Rocco, Etech’s President & CEO.
About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touchpoints using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for each other, our customers, and within our communities. Etech’s industry-leading technology services, like Etech Insights, provide you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance-enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition, leading to increased market share.
Etech believes through serving; we can make a remarkable difference for you and your customers.
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