Etech Global Services Wins Contract with Global Customer Experience Company
Etech’s excellence in Customer Service attracts the attention of a Global Customer Experience Company
Nacogdoches, TX – December 5, 2013 – Etech Global Services, a leading business process outsourcer, today announced they have been chosen by the fastest growing Global Customer Experience Company to enhance their customer service experience.
Etech brings their expertise in quality assurance to the leader in SaaS Customer Experience Management Solutions. Quality assurance is a top priority for measuring the effectiveness and efficiency of any business process. Etech’s solutions have proven successful in providing superior customer service, allowing their clients to improve customer relations, build stronger brands and gain market share.
“We are excited for this opportunity to partner with the leader in Customer Experience Management Solutions as they work toward a higher level of excellence in serving their own clients,” said Matt Rocco, Etech’s President and COO.
Etech is providing multi-lingual quality assurance support. The project includes text analytics, sentiment analysis, data quality assurance, advanced social, text and predictive analytics and business insights.
“The company is very pleased with the initial results of our engagement,” said Patrick Reynolds, Etech’s Vice President leading the quality assurance group. “We are looking forward to helping them further improve their own customer experience and grow our partnership.”
About Etech Global Services
Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com