Speech Analytics for Voice of Customer Insights Speech Analytics is revolutionizing the contact center industry with detailed insights and analytics for determining the Voice of Customer, process friction points, and other powerful intel that is “beyond the checkbox”. Empowering organizations to determine customer sentiments, AI-Powered Speech Analytics supports making well-informed data-driven decisions.
With the ability of real-time monitoring 100% of customer interactions, regardless of the communication platform, organizations now have complete visibility into agent and customer behavior that helps in improving:
- Customer Acquisition
- Customer Retention
- Customer Service Experience
- Brand Power
- Agent Experience
Adopting speech analytics technology leads to reduced operational costs, improvement in the bottom line and most importantly, improved agent and customer experiences.