Why every company should have employee satisfaction surveys in place

Happy and satisfied employees make an organization stronger. Focusing on employee satisfaction and positive work culture can add to employee engagement, high productivity, and a better retention rate. However, the major outcome is making your organization a great place to work.

But how do you determine the sentiments of your employees and make plans in their favor? Well, employee satisfaction surveys are the answer you are looking for.

What are employee satisfaction surveys?

Employee satisfaction surveys are simply done to collect opinions of an employee with the job. It covers a range of factors such as work environment, workload, resources, and work-life balance. Through these surveys, organizations can gather information from the employee’s perspectives and act on them, creating a healthy work environment.

Based on survey results, companies can make meaningful decisions that can help them as well as their employees grow.

Do all companies need to conduct employee satisfaction surveys? Yes, and here is why.

Determine insights of the organization’s growth

Identifying important insights for organization growth becomes simpler with employee satisfaction surveys. With these surveys in place, challenges faced by an organization and hindering their potential growth can be identified, and solutions to eradicate those issues can be introduced.

Insights gained from these surveys can fine-tune the functioning of various departments by providing employees with adequate tools, improving leadership, and refining growth opportunities.

Listen to the employee’s voice

To direct positive changes in the company, it is important to ensure that employee voice is heard. But the question is, are employees going to speak their mind whenever asked? Not always. The outspokenness depends on your organizational culture, their experience with the leadership as well as their own behavior. It takes a lot of courage for employees to convey their feedback and the chances of getting sabotaged can also not be denied. Here employee satisfaction surveys can play a big role and give employees a platform where they can share their opinions and express their views anonymously/freely.

When heard with the right intentions, the voice of employees can be an important aspect of revising company processes and tackling the challenges they’re going through.

Reduce employee turnover

Employee turnover is a big concern for companies as valuable time, money, and resources are invested in hiring & training employees. Surveys can help companies identify the reasons for employee dissatisfaction, frustration, and reasons that are driving them to quit. The gathered data can help companies work on the highlighted issues, bring necessary changes in policies & procedures, and establish strong communication within the organization.

Not only do these surveys help companies retain their team members, but also allow them to identify the areas of cultural development and potential growth for all.

Measure employee satisfaction

The core of surveying employees is to measure their satisfaction levels in the company. Employee satisfaction surveys can help companies gather information about company policies such as leave policy, working hours, rewards, work pressure, expectations from management, co-workers, job satisfaction, growth opportunities, and more.

With these surveys, companies can take a deeper look into employees’ thoughts, happiness levels, and overall satisfaction rates. Based on the obtained results, management can introduce initiatives that can add to employee engagement and satisfaction levels.

Employee satisfaction surveys are not a mere formality, but rather a necessity for companies to work toward employee well-being and create an environment where every team member feels heard, appreciated, and valued.

At Etech, we emphasize servant leadership that prioritizes employee satisfaction and well-being. If you want to grow with an organization that values your potential, time, and sentiments, then come join Etech.

By |2022-08-24T06:02:26-06:00August 23, 2022|Blog, Human Resource|Comments Off on Why every company should have employee satisfaction surveys in place


Veronica Chimney is Chief HR Office of Human Resources and a 20 year veteran of the contact center/BPO industry. She leads a global HR team in reinforcing a strong company culture. She is responsible for global labor relations, employee engagement, leadership development programs, benefits, diversity and inclusion, corporate social responsibility, and human resource strategies that support the achievement of Etech’s business goals and objectives.

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