How to be a great team player as a Leader?

Etech’s 12 Character Commitments: Part – 9

Over 12 years ago we made the decision to implement a new philosophy on leadership that supports our vision to make a remarkable difference for each other, our customers, and within our communities. Our goal was to inspire the Etech leadership team to embrace the challenge to conform our company to a servant-led organization. The pillars of Etech’s servant leadership culture are our 12 leadership commitments.

Those commitments are:

I encourage each of you to read, embrace, and self-evaluate.

Today I will address being a team player. At Etech, we define teamwork as being committed to working as a team to solve problems and resolve conflict. Below are some characteristics that great team members possess and some attributes that you should strive for.

  1. Come prepared both individually and as a member of the team. Great team players know their roles and prepare for them well.
  2. Bring positive energy to the workplace every day.
  3. Have a strong work ethic. Team players show up and bring their best, every single day.
  4. Aim to not only be coachable but have a strong desire to be coached and improve.
  5. Put the needs and goals of the team first. While individual contributions are very important, embrace that the contributions towards the team and the company are what matters.
  6. Authentically cheer on and encourage other teammates.
  7. Excellent team members challenge themselves every day to improve.
  8. Remain a positive influence despite any circumstances.
  9. Be willing to go the extra mile for the team or a teammate.

I hope this gives you some ideas on how to improve and be a better team player.

Until next time, may you continue to make a difference in the lives of the people you touch each day.

By |2023-04-07T09:23:35-06:00April 7, 2023|Blog, Culture|Comments Off on How to be a great team player as a Leader?


Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.

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