Customer Service

What are the 5 Major Cybersecurity Trends to Watch in 2021

With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.

What are the Guiding Principles for Outsourcing Your Customer Service?

Excellent customer service is an integral part of every business. Whether your company deals in retail or offers specific services, consumers look for a convenient and flexible means of contacting the business. At Etech, we strive to provide exceptional customer engagement solutions for our clients. Hence, we have a deep understanding of what exactly customers …

What are the Guiding Principles for Outsourcing Your Customer Service? Read More »

4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on operations a merge of ideas and overall operations stands at the forefront of today’s most successful businesses. Companies wanting to deliver extraordinary customer service are learning much about just how …

4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2) Read More »

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