Etech is participating in #CCWVegas21. Visit our booth. Learn More.
With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.
Excellent customer service is an integral part of every business. Whether your company deals in retail or offers specific services, consumers look ...
Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is ...
As the primary point of contact in the customer experience, call center agents to play an integral role in the success of ...
Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store ...
Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a ...
In recent years Artificial intelligence has come to lead many call centers. It has grown to the point that when seasoned callers ...
These days, social media and customer services are essentially one and the same. Companies are better able to take care of their ...
Not only has social media changed the way we communicate and reconnect with old classmates, family and friends, it’s also changed how ...
