Real-Time Support, Real-Time Results: The Value of Live Chat in Customer Service
Here is how live chat helps brands improve customer service.
Customer Service
How Etech Empowers Streaming Service Providers?
If you are a streaming service provider looking to improve customer experience, here is how Etech can help you.
How to increase customer satisfaction & productivity with Call Center Analytics?
While interacting with customers, contact center agents collect a huge chunk of information.
Did The Pandemic Forever Change How Customers Shop Online? How to Maximize the Digital Opportunity?
The COVID pandemic has forever changed the pattern of how customers shop. The majority of the population has augmented their interest in online shopping platforms.
How to transform Customer Service Experience with Speech Analytics?
Improving customer experiences is one of the important areas of focus for leading brands.
What are the 5 Major Cybersecurity Trends to Watch in 2021
With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.
What are the Guiding Principles for Outsourcing Your Customer Service?
Excellent customer service is an integral part of every business. Whether your company deals in retail or offers specific services, consumers look for a convenient and flexible means of contacting the business. At Etech, we strive to provide exceptional customer engagement solutions for our clients. Hence, we have a deep understanding of what exactly customers …
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5 Strategies to Enhance Proactive Customer Service
Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing retention rates while boosting performance. Unfortunately, many companies do not employ proactive strategies. Instead, they flounder with reactive services, which means that they are always behind the curve when it …
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Essential Customer Service Skills for Every Call Center Agent
As the primary point of contact in the customer experience, call center agents to play an integral role in the success of a company. A negative encounter with a service representative may drive a potential long term customer to a competitor, while a positive interaction can result in long-term retention and referrals. Quality customer service …
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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)
Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on operations a merge of ideas and overall operations stands at the forefront of today’s most successful businesses. Companies wanting to deliver extraordinary customer service are learning much about just how …
