How to increase customer satisfaction & productivity with Call Center Analytics?
While interacting with customers, contact center agents collect a huge chunk of information.
Did The Pandemic Forever Change How Customers Shop Online? How to Maximize the Digital Opportunity?
The COVID pandemic has forever changed the pattern of how customers shop. The majority of the population has augmented their interest in online shopping platforms.
How to transform Customer Service Experience with Speech Analytics?
Improving customer experiences is one of the important areas of focus for leading brands.
What are the 5 Major Cybersecurity Trends to Watch in 2021
With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.
What are the Guiding Principles for Outsourcing Your Customer Service?
Excellent customer service is an integral part of every business. Whether your company deals in retail or offers specific services, consumers look ...
5 Strategies to Enhance Proactive Customer Service
Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is ...
Essential Customer Service Skills for Every Call Center Agent
As the primary point of contact in the customer experience, call center agents to play an integral role in the success of ...
4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)
Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store ...
4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 1)
Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a ...