Contact Center Transformation Through Speech-to-Text Analytics: Embracing the Voice of the Customer
The Key Capabilities and Benefits of Speech-to-Text Analytics for Elevating Contact Centers to New Heights:Â
Human Resource
Embracing Setbacks as Opportunities for Growth and Success
Here are some of the ways setbacks can help you grow.
Making the Right Choice: Factors to Consider When Outsourcing Your Contact Center
Outsourcing your contact center operations is a revolutionary step to improve your customer service and save operational costs.
7 Effective Techniques for Managing Stress in the Call Center
Here are seven effective techniques for managing stress in the call center environment.
The Impact of Fraud in the Workplace: Why Nobody Wins
The consequences of corporate fraud can have a long-term negative impact on an organization’s reputation as well as financial objectives.
10 Ways to Provide Exceptional Support with Outsourced Call Center
Here are some ways brands can provide exceptional support with outsourced call centers.
How to Become a People Focused Leader?
At Etech we have embraced a leadership philosophy with a focus on people and progress instead of rules and protocols.
Optimizing Operations: The Strategic Advantages of Call Center Outsourcing
Call center outsourcing offers a range of strategic advantages that can help brands drive success and sustain in today’s competitive market and deliver exceptional customer service.
How to Choose a Contact Center That Aligns with Your Goals?
How to choose a contact center that is fully efficient and aligns with their goals. This very important decision requires careful consideration and evaluation.
