I Think I’m a Quiet Quitter… HELP!
Feeling disengaged at work? Discover how to recognize quiet quitting and take steps to regain your enthusiasm and motivation.
Human Resource
Contact Center Transformation Through Speech-to-Text Analytics: Embracing the Voice of the Customer
The Key Capabilities and Benefits of Speech-to-Text Analytics for Elevating Contact Centers to New Heights.
Embracing Setbacks as Opportunities for Growth and Success
Here are some of the ways setbacks can help you grow.
Making the Right Choice: Factors to Consider When Outsourcing Your Contact Center
Outsourcing your contact center operations is a revolutionary step to improve your customer service and save operational costs.
7 Effective Techniques for Managing Stress in the Call Center
Explore seven proven strategies for call center agents to combat workplace stress and boost wellbeing in demanding environments.
The Impact of Fraud in the Workplace: Why Nobody Wins
The consequences of corporate fraud can have a long-term negative impact on an organization’s reputation as well as financial objectives.
How to Become a People Focused Leader?
At Etech we have embraced a leadership philosophy with a focus on people and progress instead of rules and protocols.
How to Choose a Contact Center That Aligns with Your Goals?
Discover key considerations for selecting a contact center that aligns with your goals and enhances customer satisfaction.
Understanding The True Meaning of Leadership and Management
Discover the critical differences between leadership and management and why successful organizations require both functions to thrive.
It’s Okay to Be Wrong: Seeing Mistakes with A Silver Lining
It’s okay to be wrong! Discover four ways mistakes contribute to learning, innovation, relationship building, and overcoming fear of failure.
