PACE ACX Virtual 2020
How To Blend AI With Human Intelligence To Improve Customer and Agent Experience?
Etech’s team is excited to meet you all at our virtual session at PACE ACX Virtual. Etech’s workshop is focused on how the analysis of agent performance and their coaching and development are crucial to designing the customer experience (CX) architecture.
Key Insights:
- Why organizations should focus on agent performance for a better CX
- How agent performance impacts overall contact center performance and CX
- The significance of agent training and development to increase CX
- Leverage agent performance data to enhance personalized customer interactions
- Using agent insights to build out chatbots to be more effective
Use our referral code – Etech2020 and register for FREE!
