Utilize Customer Insights to Define Strategies that Improve Training and Coaching Effectiveness
Tuesday, June 25, 2019 | 8:15 AM – 10:45 AM
Customer Experience is one of the most talked about opportunities in today’s world and the reason is simple – organizations that focus on customer experience see happier customers, reduced churn, and increased revenue – leading to higher profits.
Most organizations don’t even realize that their customers feel it requires “high-effort” to do business with them. The one’s that truly have an advantage are the ones who understand how to take these valuable customer insights to transform their Training and Coaching efforts into an effective and efficient Customer Experience driven contact center. Because chances are, your customers are already telling you what is frustrating them, you just aren’t listening!
Meet Etech’s team at Booth#412, June 26th – June 27th, 2019.