Etech Global Services to Unveil Artificial Intelligence and Predictive Analytics Solutions for Personalized CX at Chief Customer Officer Exchange 2016

Nacogdoches, TX – September 2, 2016 – Etech Global Services will be attending the IQPC Chief Customer Officer Exchange (CCO) on December 4-6 2016 in Miami FL.

President, Matt Rocco, and Executive Vice President of Customer Experience, Jim Iyoob, will represent Etech Global Services at the 2016 CCO Exchange this December. Etech’s executives will engage and network with other companies across a variety of industries about the diverse techniques used to develop a profitable customer strategy. With Etech’s 20+ years of experience in providing WoW customer interactions for some of the largest brands in the world, Rocco and Iyoob will discuss Etech’s strategic insights on improving quality using artificial intelligence and predictive analytics. “Technology, if utilized correctly is the great enhancer”, stated Etech’s Chief Technology Officer, Ronnie Mize. “How do we take our people and processes and use technology to make them exponentially better? How do we make useful and relevant knowledge readily available to those that can use it to enhance the customer experience? The products and technology being introduced by Etech accomplish this.”

Etech’s Artificial Intelligence and Predictive Analytics Solution helps businesses in various industries reach a higher level of efficiency:

  • SANDRA: Secured, Automation and Directed Remote Assistant (SANDRA) is a self-learning knowledge base using artificial intelligence which incorporates information from internal and external sources such as website FAQs, a CRM, Financial Systems and other knowledge bases. SANDRA will make intelligent suggestions and provide analytics at the click of a button in a secure and confidential environment meeting all PCI-DSS compliance criteria.
  • QEval: The quality-assurance solution monitors both inbound and outbound communications, including chats, emails and phone calls. The software captures valuable metrics and crafts them into intelligent reporting to improve performance, compliance and overall service quality. QEval allows businesses to access a seamless blend of skilled resources, smart processes and innovative technology.
  • Communications Intelligence: Our latest addition to our Etech Solutions is Communications Intelligence technology, powered by Tethr, that accurately transcribes-to-text 100% of calls in real time using voice-to-text technology and machine learning. Our AI understands a context to each conversation dynamically and categorizes customer Effort & Loyalty for every call. In short, our Speech Analytics technology tells the Quality Analysts what to listen to and dashboards customer insights. It also integrates with a wide variety of CRM systems and shares call insights directly to each customer record. The benefit is the intersection of the actual Voice of the Customer with other known financial and customer data. This helps our customers understand the effectiveness of Offers, Sales, Customer Experiences and Loyalty that drive sales conversion and churn & call volume reductions.
  • Etech Monitoring Solutions (EMS): It features experienced people and the software needed to assist companies in identifying opportunities and deriving actions to improve their processes, sales conversion and customer satisfaction. Etech also provides intelligent data that produces insights which will drive business improvements. An effective quality assurance model and plan help deliver better sales results, improve customer experience, reduce effort, and also ensure all regulatory and compliance requirements defined are met consistently.

Throughout the three days of roundtables, master classes, and various track sessions, Etech expects to stand out during the CCO exchange by exemplifying their expertise and innovation on transforming customer engagement programs through artificial intelligence and predictive analytics.

About Etech Global Services

Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust us with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and growing and empowering our people results in a solution that works. Voice, chat, email, social media, Etech is here to communicate with your customers when and how they choose.

Etech believes in making a remarkable difference for you and your customers. With our industry-leading services and innovative technology solutions, like our Etech Monitoring Solutions division, Etech provides you with deeper insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.

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Press Contact:
Veronica Chimney

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