Nacogdoches, TX January 3, 2018 – It is with great excitement that Etech launches new advances to QEval, our Quality Monitoring Software, QEval. When managing resources in a call center it is critical that you are able to handle performance data effectively. QEval makes it easy for you to harness the true voice of the customer and generate actionable metrics to improve the performance and efficiency of the call center.
In business today call centers need analytics reporting systems to better understand and exceed customer expectations. Etech has developed Integrated Customer Engagement (ICE) to meet these complex demands. Etech’s ICE software has revolutionized user experience, giving you the ability to gather critical business intelligence data from each customer interaction and provides the reports in real time.
Having been awarded amongst the “Top 20 Quality Monitoring Solution Providers – CIO Review”, Etech’s Quality Monitoring Software, QEval, is one of the industry’s leading software solutions in the market today. With the continuous innovations in technology, Etech has continued to release advancements to the software to ensure high quality experiences and crucial tools for our customers. The newest updates of QEval include Enhanced Reports with user status, and Scorecard based Email alert for supervisors on any critical issue.
With QEval call centers are able to:
- Monitor Customer Interactions Effortlessly
- Gather Business Intelligence Information
- Customize Quality Forms
- Get Real Time Analytics
- Get Trending Agent Performance Reports
- Get Trending Campaign Performance Reports
- Gain Actionable Insights into Business & CX Opportunities
By using QEval you have the ability to maximize the value of your quality management program. Etech’s President and General Manager Matt Rocco said that “QEval analytics has personalized the customer experience by analyzing customer interactions and providing strategic insights. Technology with imbedded functional aspects that helps to discover hidden insights within each customer interaction.”
“Etech’s mission has always been to deliver effortless customer experience. Our Omni-channel customer engagement solution involving people, processes, and technology, demonstrates the best of the products capabilities to deliver exceptional customer experiences”, said Etech’s Chief Customer Officer, Jim Iyoob.
Learn more about Etech’s Quality Monitoring solutions at https://www.etechgs.com/solutions/qevalpro/
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.