Etech to host an Interactive Workshop on the Importance of Artificial Intelligence at CCW Winter 2017

Nacogdoches, TX – November 29, 2016 – Etech Global Services is hosting an interactive workshop which will explore the importance of Artificial Intelligence (AI) and Quality Analytics in the contact center this January 17, 2017 at Call Center Week Winter Conference & Expo in New Orleans, Louisiana.

Etech’s President, Matt Rocco, and Executive Vice President of Customer Experience, Jim Iyoob, will lead the workshop and drive discussion through various interactive activities and in depth Q&A sessions.

Artificial intelligence and machine learning are becoming part of the economy in ways Etech could only imagine a decade ago. From self-driving cars to robots, the rapid growth of AI creates countless opportunities to increase productivity and economic growth. Artificial Intelligence is not new, but the underlying technologies have reached an all time high. AI is entering a commercialization phase and every product and industry sector is being reimagined using an AI­ first approach. Etech believes this will drive an accelerated pace of innovation in contact center quality monitoring verticals across the globe.

Start the day off with an engaging and revealing workshop session which will teach the attendees the growing importance of having an effective Artificial Intelligenceplatform and how to unlock strategic insights to their business through measuring the appropriate Quality Analytics. Throughout the morning, attendees will be able to see and learn some of the best practices in how to take their customer experience metrics to the next level. Our Top 3 takeaways Etech plans to teach our attendees are:

  1. Speech Analytics – Emerging technology in the industry
  2. How Artificial Intelligence is impacting the Quality Assurance world
  3. How Artificial Intelligence and Customer Experience are related


Please feel free to register via the link here. Etech’s workshop is workshop D “Improve Quality Using Artificial intelligence and Predictive Analytics to Enhance Customer Experience” on Tuesday morning, January 17th at 11:00 am CST at the Sheraton New Orleans.

About Etech Global Services


Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust us with their most precious assets: their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology and growing and empowering our people results in solutions that work. Voice, chat, email, social media, Etech is here to communicate with your customers when and how they choose.
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Press Contact:
Veronica Hill Chimney

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