2013 IQPC Call Center Summit
Etech to sponsor and speak at IQPC Call Center Summit, January 22 – 25, 2013
Nacogdoches, TX – December 11, 2012– Etech Global Services, a global leader in business process outsourcing, today announces they are sponsoring and speaking at the 2013 IQPC Call Center Summit, January 22 – 25, 2013 in Orlando, FL.
Call Center Summit focuses on high-level conversations that move from strategy to action. This year’s theme revolves around the people – both customers and employees – at the very core of a business and how to put them first every time. At Call Center Summit, customer care leaders come together to solve today’s greatest challenges and collaborate on the future of customer service excellence.
As new channels gain footing and customer expectations transform, it is no longer enough to master the call center best practices of today, let alone yesterday. Preparing for the future is a central theme of the Call Center Summit, which looks not only at what is on the horizon but how to stay customer-centric and efficient no matter what arises.
As a company with extensive experience in live chat, Etech will lead a roundtable discussion addressing the innovative ways companies are increasing customer engagement through the use of proactive chat. Proactive chat has been proven to drive sales and customer satisfaction by providing support to customers on their preferred communication channel.Attendees will walk away with innovative ideas for how to solve customer service and sales challenges through the use of proactive chat on their websites.
About Etech Global Services
Etech Global Services is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and live chat. Etech understand the importance of customer relationships. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to increase revenue and delight their customers. For more information: www.etechgs.com