Nacogdoches, TX – September 13, 2019 – Etech Global Services recently participated in the Austin Contact Center Alliance (ACCA) Fall Symposium which took place on September 12th, 2019. The Etech team was glad to host an engaging discussion on, ‘The Future of Customer Experience in the Call Center,’ and be a part of such an exciting conference and the premier annual event of ACCA.
It was a great opportunity for Etech to network with dynamic industry leaders and speakers who are all based out of Central Texas. Etech had the opportunity to share, discuss, and also learn about some of the exciting transformations the contact center industry is set to undergo.
“We all know that innovation is an integral part of the contact center culture. Customers are transforming fast, and if we don’t keep up, we’re going to lose them. During the recent ACCA Fall Symposium, Etech was pleased to discuss how the concept of customer experience is evolving along with the expectations of our customers. The Etech team has uncovered the combined impact of Human Intelligence and Artificial Intelligence to analyze customer interaction data, enhance quality monitoring, and manage agent performance,” said Etech’s Matt Rocco, President & CEO.
Etech’s session at ACCA Fall Symposium had these takeaways:
- The role of Human Intelligence + Artificial Intelligence to deliver an effortless customer experience
- The importance of using a 360-degree view of customers for better outcomes
- How to make the best out of customer experience (CX)
- How to utilize HI and AI to educate bots, trainers, and coaches
About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touchpoints using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for each other, our customers, and within our communities. Etech’s industry-leading technology services, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance-enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition, leading to increased market share.
Etech believes through serving, we are able to make a remarkable difference for you and your customers.