IARE: International Association Of Reservation Executives

Quality Monitoring is something that everyone says they do, but do they do it right? It is essential that your agents adhere to your customer’s policies and procedures and having a Quality Monitoring program in place can help ensure that your organization is not only remaining compliant, but is also driving your Customer Experience. Download Etech’s presentation to learn about why an effective quality monitoring program is essential for your organization.

Key Takeaways:

  • How an Effective Quality Monitoring Program can Help Ease Your Pain
  • What is Quality Monitoring in a Contact Center
  • Quality Monitoring verse Quality Assurance
  • Best Practices of Quality Monitoring Program
  • Quality Monitoring & Business Intelligence
  • Benefits of using a Third Party for Quality Monitoring
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