In business school, a commonly spoken mantra is that team leaders can delegate virtually every aspect of their work — except accountability. When Leaders practice…
Learn More...Employee development is key to any company’s success. For Etech, this principle forms the cornerstone of its approach to employee relations, which centers on 12…
Learn More...Accountability: We hear that word thrown around a lot and for some it can hold deep meaning while for others it can conger up feelings…
Learn More...Your team has the skill and the desire to succeed, but they need leadership. As a leader, your job is to shape your call center’s…
Learn More...What does accountability mean? Miriam Webster defines accountability as: the quality or state of being accountable. An obligation or willingness to accept responsibility or to…
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