In business school, a commonly spoken mantra is that team leaders can delegate virtually every aspect of their work — except accountability. When Leaders practice this by also holding themselves accountable, team members pay attention. It shows that no one is above the simple principle of individual responsibility for their work. Here are a few …
Employee development is key to any company’s success. For Etech, this principle forms the cornerstone of its approach to employee relations, which centers on 12 character commitments essential to support effective implementation of servant leadership. Integrity Employees need to know they can rely on their leadership and on one another. Fostering a spirit of integrity …
12 Etech Character Commitments – An In-Depth Look at 1-6 Read More »
Accountability:Â We hear that word thrown around a lot and for some it can hold deep meaning while for others it can conger up feelings of failure, belittling, defeat, you name it! As I was thinking through what I wanted to say in this series entry, I came across an article by Roger Connors and …
Your team has the skill and the desire to succeed, but they need leadership. As a leader, your job is to shape your call center’s individual employees into a highly effective team that exceeds all expectations. Good leaders know the importance of accountability, it is actually one of Etech’s leadership commitments. Effective leaders know that …
What does accountability mean? Miriam Webster defines accountability as: the quality or state of being accountable. An obligation or willingness to accept responsibility or to account for one’s actions. Unfortunately, within many organizations, zeal for accountability may fall by the wayside because most employees still view accountability as a punishment for failure, versus a personal …
