When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening…
Learn More...We live in a constantly evolving era of innovation and change, and this is no different when it comes to the Human Resources. However, to…
Learn More...Everyone knows the story behind the demise of at least one brand or company that eventually failed to thrive due to an inability or refusal…
Learn More...It is hard to believe it now, but artificial intelligence used to be nothing more than a futuristic dream. It was portrayed in old movies…
Learn More...The traditional role played by interaction analysts is changing – there’s a new source of reliable feedback that’s providing greater insights into how people interact….
Learn More...“Integrating HI + AI into daily contact center business operations has the potential to reshape the workplace and provide beyond belief opportunities for growth.” It…
Learn More...Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…
Learn More...