Blog

Thinking beyond AI to improve the Customer Experience

Mar 18, 2020 Jim Iyoob Thinking beyond AI to improve the Customer Experience

When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening…

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Top Human Resources Trends That Are Driving Efficiency in 2020

Mar 05, 2020 Nancy Pratt Top Human Resources Trends That Are Driving Efficiency in 2020

We live in a constantly evolving era of innovation and change, and this is no different when it comes to the Human Resources. However, to…

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Analytics and the Power of the Human Touch: 5 Predictions for the Future

Dec 27, 2019 Jim Iyoob Analytics and the Power of the Human Touch: 5 Predictions for the Future

Everyone knows the story behind the demise of at least one brand or company that eventually failed to thrive due to an inability or refusal…

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Artificial Intelligence: Streamlining Contact Center Technology

Apr 08, 2019 Jim Iyoob Artificial Intelligence: Streamlining Contact Center Technology

It is hard to believe it now, but artificial intelligence used to be nothing more than a futuristic dream. It was portrayed in old movies…

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Humans and AI Can Work Together To Create Better Connections

Sep 11, 2018 Jim Iyoob Humans and AI Can Work Together To Create Better Connections

The traditional role played by interaction analysts is changing – there’s a new source of reliable feedback that’s providing greater insights into how people interact….

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The best of both the world’s is required, but it is PEOPLE who add more value

Jun 29, 2018 Jim Iyoob The best of both the world’s is required, but it is PEOPLE who add more value

“Integrating HI + AI into daily contact center business operations has the potential to reshape the workplace and provide beyond belief opportunities for growth.” It…

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Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

May 22, 2018 Jim Iyoob Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…

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