Thinking beyond AI to improve the Customer Experience
Mar 18, 2020 Jim Iyoob
When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening…
Learn More...Top Human Resources Trends That Are Driving Efficiency in 2020
Mar 05, 2020 Nancy Pratt
We live in a constantly evolving era of innovation and change, and this is no different when it comes to the Human Resources. However, to…
Learn More...Analytics and the Power of the Human Touch: 5 Predictions for the Future
Dec 27, 2019 Jim Iyoob
Everyone knows the story behind the demise of at least one brand or company that eventually failed to thrive due to an inability or refusal…
Learn More...Artificial Intelligence: Streamlining Contact Center Technology
Apr 08, 2019 Jim Iyoob
It is hard to believe it now, but artificial intelligence used to be nothing more than a futuristic dream. It was portrayed in old movies…
Learn More...Humans and AI Can Work Together To Create Better Connections
Sep 11, 2018 Jim Iyoob
The traditional role played by interaction analysts is changing – there’s a new source of reliable feedback that’s providing greater insights into how people interact….
Learn More...The best of both the world’s is required, but it is PEOPLE who add more value
Jun 29, 2018 Jim Iyoob
“Integrating HI + AI into daily contact center business operations has the potential to reshape the workplace and provide beyond belief opportunities for growth.” It…
Learn More...Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience
May 22, 2018 Jim Iyoob
Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…
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