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Tips To Improve Quality Monitoring

Apr 02, 2019 Shawndra Tobias Tips To Improve Quality Monitoring

We monitor calls to ensure that minimum quality standards are achieved.  However, call monitoring is not only for identifying problems and agent opportunities but also…

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3 Ways Call Center Quality Improves With Artificial Intelligence

Jan 06, 2018 Jim Iyoob 3 Ways Call Center Quality Improves With Artificial Intelligence

The communication that occurs between customers and agents in your call center hold incredibly valuable information. There are many industry advancements that make it easier…

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Could an Intelligent Quality Monitoring System Restructure Your Process and Optimize Your Product?

Nov 14, 2017 Jim Iyoob Could an Intelligent Quality Monitoring System Restructure Your Process and Optimize Your Product?

Spreadsheets are the traditional method of maintaining data in a call center. However, inconvenient issues can arise when supervisors need to transfer data from a…

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