call center agents Archives - Etech Global Services LLC

Essential Customer Service Skills for Every Call Center Agent

As the primary point of contact in the customer experience, call center agents to play an integral role in the […]

The Multi-Channel Contact Center: More than Just Incoming Calls

Customers have a variety of ways in which they can communicate with businesses and organizations today, and it is no […]

Five Characteristics of a Successful Team

One of the greatest football coaches of all time, Vince Lombardi, once said, “Teamwork is what the Green Bay Packers […]

Empowering Agents with the Right Tools

Empowering your agents is a continuous process of providing them comprehensive training, resources, motivation, encouragement and the right tools. This […]

Developing Strong Loyal Employees

One of the things that I enjoy most about leading Etech Global Services is the fact that I get to […]

How to Raise the Emotional Intelligence of Your Call Center Staff

Emotional intelligence, or EQ, is the skill of being able to understand how others feel and using that information to […]

What Makes a Great Agent?

“What makes a great agent?” This is a key question that every leader in the contact center asks. They understand […]

What are the best incentives Call Center Managers can offer Agents?

Many people know that turnover among agents in the call centers are high, but most leaders don’t know how to […]