As the primary point of contact in the customer experience, call center agents to play an integral role in the success of a company. A…
Learn More...Customers have a variety of ways in which they can communicate with businesses and organizations today, and it is no longer appropriate to handle all…
Learn More...One of the greatest football coaches of all time, Vince Lombardi, once said, “Teamwork is what the Green Bay Packers were all about. We didn’t…
Learn More...Empowering your agents is a continuous process of providing them comprehensive training, resources, motivation, encouragement and the right tools. This practice shows your agents you…
Learn More...One of the things that I enjoy most about leading Etech Global Services is the fact that I get to work with a group of…
Learn More...Emotional intelligence, or EQ, is the skill of being able to understand how others feel and using that information to influence how you can proactively…
Learn More...“What makes a great agent?” This is a key question that every leader in the contact center asks. They understand that with great agents serving…
Learn More...Many people know that turnover among agents in the call centers are high, but most leaders don’t know how to prevent it nor do they…
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