Working in today’s call center is a demanding job. The simplest of transactions are now often handled via self-service tools, leaving more complex work left…
Learn More...Ensuring that your agents are producing successful calls depends on much more than a thorough initial training. Quality management should be ongoing, involving regular training…
Learn More...Emotional intelligence, or EQ, is the skill of being able to understand how others feel and using that information to influence how you can proactively…
Learn More...Call center managers are charged with a tough job, because supporting customers means constant revision to your process, so you move with their needs and…
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